Subway — Restaurant in Dallas

I came in with a co-worker for us to have our lunch. Told my co-worker "I had to use the restroom," as I approached the door, it was locked, knocked on the door no answer. A person I thought was a customer stood up and entered the staff area(now noticing he is a staff member) got the key to the bathroom to unlock it and (he saw me knock on the door) go into the bathroom so I choose to just order/eat my food then use the restroom. Ordering my food I was right behind my co-worker. Near the end the employee asked if we will pay separately or together. We both said separately, so she said to my co-worker, let me finish up my sub before the bill for his sub.(Thought it was weird but was like whatever.) My co-worker was then able to use the restroom. Sadly, the employee had our bill together. Best of all, when I was about to finish my sub to use the restroom, the employee that took our order locked the bathroom back up and before I could ask if they could unlock, she was out of sight. With one employee making an order for a customer at the front but knowing 3 employees are in the back.(4 people in the shop when we came in one behind the counter and 3 sitting at tables, those 3 were all employees, because they all went into the employee area and disappeared in the back.) Not being able to use the restroom and employee mixing up the payment option made the service and atmosphere a...

Horrible customer service! Rude and I got charged for my food for an online order I placed during my lunch break and they ended up saying I never paid and they accused me of not paying. I showed them that I paid with my app through the SUBWAY APP AND APPLE PAY and my bank ALL 3 showed my payment. They made my sandwich after I showed them my order with my phone and it sat on the counter and they told me they will give it to me when my order came through I waited my whole lunch break and it never came through but the app said COME PICK UP YOUR DELICIOUS SANDWICH that is was ready for pick up after I showed them this again they still said there was nothing on their end. The gentleman that worked there kept saying that I needed to pay again to get my sandwich. I said to him and the lady I will not as I showed them it went through on all of my banking apps connected with the account and order. I ended up leaving with no food and waisted my lunch break with nothing to eat and accused of not paying and they wanted me to pay again to get the cold sandwich they made off my mobile devices order and had it sitting on the counter for over 25 minutes. I did not like the way they spoke to me and made me feel like I was trying to get over on them. They were rude raising their voices getting upset that I kept asking if my order came in yet. No help at all no solution...

I can't believe you ladies work here at subway and don't know how the survey rewards work. If you take a survey (website on reciept of purchase) you get a 20oz drink or two cookies your choice stated by the website. If I am wrong prove it! Whoever is reading this review challenge those ladies about the survey if you take it please. The hispanic employee who slapped my sandwich in a sloppy but quick manner would try to argue with me and said "the survey is only 1 cookie rule never change always been that way!" I tried to give them my survey code, but they still said "only one cookie". I told her that other subways would take my code and give me the drink by my choice. I asked her if she still wanted my reciept. She said " Go take it to another subway somewhere else that accept your reciept cause our rule we don't give out 20oz drinks only 1 cookie." I guess customers are not always right in their eyes. Shortly after I want to use their restroom and their restroom is filthy. I couldn't believe that they didn't clean it. The toilet was not flush the sink is dirty paper towels were all over on the floor and strewn around the trash can. I was so upset because I work all day 10 hrs outside in the heat thirsty with a dry throat and stuck in long traffic And I just wanted a nice ice cold drink with my sandwich and I couldn't even give that! This...