Young Chevrolet — Local services in Dallas

Communication was nonexistent, even when told that a representative would reach out. I was lied to by multiple associates when trying to secure a loaner vehicle. I was told that my name had been added to a list along with other customers and that I would be contacted when a vehicle was available. I spoke with 3 employees that couldn't locate my request, explaining none of my information was input to said list and furthermore, they all assured me it had been added and apologized for the mistake. My car was at the dealership for 19 days, nearly 3 weeks, and I was never offered a loaner. I was given false/incorrect diagnostic information about the repairs that were needed as well as what parts were being replaced multiple times. I was initially told it was something to do with the gears, then was told it needed an entirely new drivetrain, then it was the steering box and at one point I was told that a special tool was required needed to be ordered from Amazon. According to the invoice I received it was none of those things... it was a the centering bearing that holds the drive shaft. Over 2 weeks had elapsed so I spoke to a manager. Not only was I lied to again but was forced to purchase 4 new tires that were unnecessarily upsold to me. This manager stated that my vehicle had been ready for some time but was waiting on me to decide which tires I wanted to purchase. I explained that a conversation about buying new tires never existed and that I can't afford them at the moment but asked my rep for some quotes that I never received. I then asked, "if my car has been ready for a few days then why hasn't anyone reached out to me with this information"? He again lied stating that my rep had sent me the required information and was waiting for my response. I then explained how strange that is because I've called everyday for the past 4 days and not one of the 4 associates I spoke with mentioned said details. He proceeded to lie again stating that I needed to replace all 4 tires before the repairs can be completed because no one can or will test drive my car with the condition my tires are in. I then asked "how is it that your mechanics had no problem test driving it to diagnose the sound it was making but now they're unwilling to test drive it after it's fixed"? I reluctantly purchased said tires and was told my vehicle would be ready for pick up the next day. Well.......I called the next day and allegedly only 3 tires had been delivered so it was going to take another day. I was left speechless after hearing this excuse because when I agreed to purchase said tires I had asked 3 times if they were in stock and at the dealership and was told that they were all three times. Adding insult to injury, the valve caps were never replaced or screwed onto the brand new tires I paid for. The last issue I have with this entire experience boils down to the lack of concern or care that was displayed both throughout and at the end of it all. I arrived at the dealership to pick up my vehicle and not a single employee acknowledged me or assisted me in any way. I had to locate the service department and cashier myself despite the building being completely empty. My car wasn't completed until 4:30pm which means it was the last priority for everyone, and the manager that I spoke to 15 minutes prior to my arrival couldn't be bothered to acknowledge my existence or speak with me in any capacity. After paying I was given my key at pointed to the direction my car was in. Once located I did a walk around and discover that my my brand-new Camaro was covered in bird shit, a layer of dust so thick it was a different color, and more than a dozen black grease smudges left by the mechanics dirty hands. The interior was also dusty and grease marks were left on the doors, the steering wheel, shifter knob, and windows. I will never return to this dealership and have lost respect for the brand as a whole because of...

Today I’m in had my C7 oil change second time at Young Chevrolet. I just don’t understand how mechanics can touch your car and leave grease handprints. And they bring it up to the drive with grease all over the driver side door handle and door. This is the second time it has happened to me here. My service advisor Matthew took it right away to get cleaned. Thank you, Matthew.

Update: when the young man brought my C7 back to me the grease on the door and the door handle was still there. When I sat in the car, I noticed grease on the door panel and on the steering wheel. The young man let me use his shop towel. I cleaned it all up myself and gave it back to him.

Update 4/24/2025 I took my car in on February 15, 2025 because no air was blowing on the windshield. My front windshield had fogged up. I tried to un fog it, but no air would blow on the windshield. The actuator needed to be replaced. And I had some rattling noise coming from the front of the vehicle ended up being my steering column need to be replaced. The communication between Ally and Insurance and the dealership needs some work. I will get two different stories one from the Extended Warranty and one from the dealership. Ally would say they are waiting on the dealership to give them the diagnosis to approve the repair. The dealership would say we are waiting on Ally to show up.They did have my car for 10 weeks. They Did not have his loaner vehicle available. Young Chevrolet needs to improve their communication system. You call and leave a message and my Service advisor Matthew would say he never got it. I would also text message again no responses. I ended up having to speak with Joshua the service manager. We did his best to push things along. I asked also to make sure the inside and outside of my car works clean and wash because the complete dashboard had to be removed so I know there was a lot of handling of dust and grease and and whatever else might be in my car for 10 weeks. When I received my car back, it had not been dusted inside. The car was washed, but not very good. I called Joshua and sent him pictures. Both of my floor mats Head black grease footprints. Joshua told me he paid his crew $150 to detail and wash my car. I had to go back the next day for that to be done. Their detail shop needs quality control check. They don’t have it, but after returning back the next day, my car did get detailed completely, but it was after I had to complain. They did remove all the grease from my floor mats. So after all said and done with much effort on my part to push it along, my car was finally complete clean and returned back to me. But there needs to be better communication with the service advisor in the and the customer. I have called and text probably around 30 times. It’s very hard to get in touch with Service advisor. I really do appreciate Joshua‘s help. I have a aftermarket air suspension put on my Corvette. He did ensure that all work was completed and nothing got denied from Ally. THANK...

Marty promised me a SINGLE diagnostic fee of around $230 for ANY issues that had to be addressed. I specifically asked about this and brought it to Young Chevrolet because other dealerships wanted to charge me a diagnostic fee for every issue. So I had my friend drop it off, not knowing anything about the situation, and instead Marty made them sign an agreement with like 4 diagnostic fees. Then on top of that, when my warranty company denied some of the repairs, Marty and his team threw their hands up and said there was nothing they could do. So I personally had to call the adjuster several times and argue to get the work approved. Did I get paid for my time? Sure didn’t. But we got the work approved, and even then young Chevrolet wouldn’t do the work for the labor rate they agreed to pay. So then on top of the several diagnostic fees, they charged me extra for labor. I had to argue with them to use the parts from my warranty company, because they wanted to charge me in full for the parts. Every step of the way Young Chevrolet only cared about their bottom line. It took them 10 days or so just to tell me what was wrong with it. In all they had my truck for 3 weeks before they even started repairs, and they had it for a month before I got it back. And even then, half the issues I brought it in for were not addressed. Instead, they found a bunch of “issues” that were easier to fix that they charged my warranty company to fix so they could make more money. I don’t care if they wanna find more things to fix, would be better for me in the long run, except that they didn’t address my original concerns which made me bring in the truck in the first place, AND they charged me extra for the labor for these things they found. On top of all that, Marty lied to me about what was needed to repair my break system. He said the software just needed to be re-flashed or updated. They charged my insurance company for that, knowing that all I needed was a break replacement and new sensors. Half way through the repairs Marty stopped working there, so I could never get ahold of him. The manager Josh stepped in. I kept asking people if Marty had left, nobody would give me a straight answer. Finally Josh at the end of it all said Marty didn’t work there anymore. Josh also said the break pad monitor system didn’t work because I needed new sensors. Makes sense, except that Young Chevrolet charged my warranty company to reset the software when they well knew that wasn’t going to fix it. They should have offered to apply that money towards the breaks. So, I paid them to reflash the software, I also paid them a diagnostic fee for the break system, AND still after all that my issue wasn’t solved and they wanted to charge me $600 more dollars to fix the issue. They lied, they took forever, they were inconsiderate, had no remorse for having my truck in the shop for so long or their staffing issue or incompetence, etc. Terrible experience, would never take my truck back to Young...