The Irishman Pub — Restaurant in Dallas

Firstimer. Ordered using the link that the restaurant texted me. Completed and paid. When I went to pick up, I was advised that the kitchen was closed and that their system should not have processed my order. I was equally told that they could not process my refund either and that I would receive the following morning at 11:30 a.m.. at 1:30 p.m. the following day I had not received notification regarding my refund and called the restaurant again, the person who I spoke with was clueless about the refund that was outstanding and did not know what I was talking about. I had to explain the situation over again along with providing all of my information, I asked if she had spoken with the person from the previous night and/or the manager and she got very upset and passed the call off to another manager. That manager got on the line and begin making continuous excuses regarding their system process and failure to return my refund she was extremely rude, continue to over talk and interrupt me and then hung up in my face twice when I was trying to get the details surrounding my refund. At this time I have no ETA as to when I will receive my refund nor do I have any details about the refund. Not only did they render terrible poor service but when attempting to resolve they refuse to accept accountable for their actions, made tons of excuses and then ultimately got upset with me as a customer, for their own actions. After receiving this poor treatment, I researched other reviews, it is appears that my ethnicity could have played into the fact that I not only received poor service, but that it is also expected to be acceptable. This place appears to issue lesser quality service to "other" ethnic groups. Extremely disgusting behavior from a restaurant that moved into the area that I have been living for many years prior to their arrival. Very poor experience, this type of disparate treatment is disgusting! I will never return and do not recommend for "other" ethnic groups as maybe you will be treated fairly, and maybe you won't. UPDATED: added some of the owners responses to previous bad reviews - there's the culprit, they argue and don't take responsibility as they are aware of their poor...

I visited the bar last night around 7 PM and took a seat at the bar. After waiting for about seven minutes without being acknowledged, the patron next to me suggested I wave someone down, which felt unnecessary since other customers were being served promptly. After eight minutes, I finally called out to Jameson for a drink, to which he responded curtly, asking me to wait. This lack of courtesy was evident to the patron beside me, who also noticed the disparity in service. When Jameson finally took my order, I received the wrong beer and had to wait again for a correction. It was disheartening to observe that both the patron next to me and I, being of different ethnic backgrounds, seemed to receive less attention than others. Whenever the patron attempted to flag Jameson down for assistance, he would walk past without acknowledging him. Even when the patron requested a shot for me, Jameson merely gestured for him to wait while continuing to walk away, failing to ask what I wanted. When he returned, he assumed my drink preferences without consulting me, leading to a situation where I had to remove unwanted salt and lime from my drink, despite my known allergy to lime. Frustrated by the service, we eventually turned to an Asian woman who was more attentive, and she took care of us for the remainder of the evening. After a nearly $100 tab, we felt no inclination to tip Jameson generously, as our positive experience was solely due to the woman who assisted us. Jameson’s service needs significant...

We visited this restaurant whilst in London with a friend. We bought a deal from groupon for four people which was 2sharing platters and 6 cocktails. When we arrived we were seated and asked to see the cocktail menu when we were told ‘well we don’t actually do cocktails’!! Strange!! We were told they could do sangria or cava sangria and these were cocktails. We did order cava sangria which were nice but not exactly cocktails?? The sharing platter consisted of 1 bread, olives and 2 tapas, so in total we had 4tapas. We ordered calamari, octopus, croquettes and steak. The steak came out and was three small pieces of steak,some chips and some wilted salad (not exactly what I’d associate with tapas). The calamari and croquettes were nice and octopus was not bad. I ordered garlic bread but first they brought just four pieces of dry bread. I presumed this was complimentary and told them my garlic bread I ordered hadn’t arrived. They brought this promptly but when we left we were chased out of the restaurant and told we had to pay for garlic bread. Not being very happy I refused to pay and explained but the waitress simply huffed and left!! Not a good experience in all. I wouldn’t recommend this...