The food is great. The low rating is only due to my disappointment with the quality of service in hopes that it gets better.
We came in at 7:45 last night as a party of 2 and were told that they were closed. I usually make it a point to not go somewhere within 10 minutes of closing time as a courtesy (I have been a server for 3 years). However, it was still 15 minutes until 8… and my “10-minute rule” is a courtesy, not an expectation. The server/host was a bit rude in the way she approached the situation - not terrible, but you could tell she was extremely annoyed by our presence.
I asked the server what time we should come in and be able to expect service because the online closing time was 8. She never gave an answer and kept interrupting me to say that she’s sorry and that they’re closed.
Anyways, just posting this in hopes that it possibly gets addressed by management. Or, if the individual that I spoke to is management, I would recommend changing the hours online to match your expectations of an adequate time frame that customers can expect to come in and be served.
It is important to note that the last 3 times we have tried to go here, we have had to leave (all for completely...
Read moreRecently, my family and I visited Alondra’s Mexican Restaurant for Father’s Day. Unfortunately, service and FOOD QUALITY has drastically decreased over the years. During our meal, the chips were rock solid, beverages were not refilled and most importantly a guest in our party found a metal bristle in the pasta. The bristle was mixed in with the pasta making it unidentifiable to the naked eye. Unfortunately no one in our party brought a magnet to hover over our food prior to consumption. Thus, leading to the metallic bristle being found by a crunch in the mouth! We immediately notified the staff which they did not do anything. I kept my temper to not disrupt the atmosphere during the holiday dinner. I sincerely hope no fathers or any other restaurant guests received any metallic surprises in their food resulting in a hospital visit or internal bleeding. If you do decide to venture into this restaurant I highly advise hovering a magnet over your food and bringing your own drinks.
If you would like photographs I advise you google search: “metal bristle”, “ internal bleeding”, “multi-thousand dollar hospital bill”,...
Read moreAlondras in Dalton dissapointed me last night when multiple pieces of beef where found in the Shrimp caldo I ordered. The server was very polite but when she brought it up to the "manager" she didnt seem to care, the manager never approched our table so we decided to just get up and go pay. All the manager had to say to me was, "Well if you eat the soup I'll charge you for it." I was just thinking, trust me I dont want to eat that mysterious caldo! At this point I just wanted an explanation maybe an apology of WHY there was pieces of beef fat and beef bones in my Shrimp soup! I was a regular but sad to say I will be reporting Alondras to the Health Dept. because it leaves me wondering what goes on in...
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