Bake Shack — Restaurant in Dania Beach

DEAR BAKE SHACK MANAGEMENT— I REQUEST YOU SET ASIDE A FEW MINUTES, GATHER YOUR STAFF AND READ THIS TO THEM ALL: I believe it’s important they should ALL hear my feedback: This is the SECOND time I’ve ordered something you didn’t have. You tried to contact me and I was unavailable both times.

The first time it happened I thought, “ok that’s really weird, but wasn’t really in the mood to say anything.

But the SECOND TIME THE SAME THING HAPPENED (you were out of an the apple fritter and honey bun but the order went through anyway).

Instead of just cancelling the order— get this — someone on your team took it upon themselves, to put themselves in the shoes of the person ordering things like “apple fritters” and “iced horchata lattes.” And they intuitively KNEW, that only someone who was just starting to feel better after a scary health situation would splurge on midday pastries and speciality beverages.

Thinking quick on their feet, your fearless first responder team member thought to sub out similar baked goods that would make sufficient comfort food substations. They then went to leave me a HAND WRITTEN NOTE on the box explaining their generous selection of baked goods I wasn’t even aware they had!

NEVER HAVE I FEEL SO SEEN!!! SO UNDERSTOOD. You must understand, the baked goods consumer community takes these things very seriously. We have quarterly meetings, even.

I’m 48 years old and have been to many, many local bakeries in south Florida. Angelo’s Bakery Bar, Circle House, Miramar bakery, Chocolata, The Danish Pastry Company, the little sugars, Cafe Creme, Dandee Donuts, Fireman Dereks, Bunnie Cakes, le bonne address to name a few.

But I have to say, YOUR BAKED GOODS TAKE THE CAKE.

Feel free to copy and paste this. Email it to your employees if you can’t tell them from me in person. Have it translated if English is not the first language of any of the team.

Tell your family at dinner about the lady obsessed with your old-fashioned service + quality, fresh ingredients, baked with love. Use this on your web site.

I’ll be your publicist— you can pay me pastries.

You need to understand you’re not just making food, you’re impacting lives. You are important and don’t ever doubt your role in making the world a slightly better place with every bite we take. Your mother should be proud to know you grew up to do work you should be DAMN PROUD OF.

Speaking of your mom, mail her a box for no reason.

People like you are why I’ve remained agnostic all of my life. I figured, if there was a god, that would be nice— and so why would I not be open to the possibility? Leaving the door open all these years being agnostic has proven a smart life choice ‘cause today I got the sign I’ve been waiting for.

The existence of god herself is evident in every bite of the Bake Shack’s products.

I’m a little overwhelmed but let me close describing the assorted selection of substitutions.

The apple cider donuts not only had LITTLE WARM PIECES OF FRESH APPLE IN THEM but the batter and dough tasted unlike any donut I’ve ever had.

Not too sweet, it tasted very lightly fried, gave a nod to childhood fair dough and each bite was light and just hours out of the oven.

There was a PEPPERMINT CHOCOLATE donut 🤯 and here’s where I found god: the almighty SCONE.

Wait, wait. Now, hear me out. Everyone knows scones are the WORST baked good next to fruit cake, so I saved the scone to try last.

I wasn’t ready! Your. Scones. Changed. My. Life.

There’s no way anyone other than a godlike being could have baked those scones. I’ve never had a scone I could eat without dunking it into coffee. These were FRESH. NOT DRY. More flavorful and a little more moist and “cakey” with a crunchy baked exterior. So good.

So there you have it, my humble feedback. Hope it’s helpful....

Unpleasant experience. Never got to try the food. It is a seat yourself establishment and I drove far to try the food. I am a party of 4 with a baby carrier. My adult daughter made the line to order while a grabbed a spot at an Empty table for the baby carrier and other guests to sit. I was told by a bus boy i must order my food first before sitting. I said no problem my daughter is in line ordering. He proceeded to tell me again as he was wiping down 2 other empty tables to get my food first. I ignored him as this made no sense. It’s not a restaurant with a hostess and it’s not posted to wait to be seated because it’s not! It’s first come availability on the seating. Half the patrons grab a coffee and go plus there’s two empty tables for the picking. I have a baby carrier coming and the 2 seat tables left would not accommodate our party. Then said bus boy said. Like I said…. I didn’t wait for him to finish I got my belongings and grabbed my companion from the line and left the coffee shop all together. What would have been a decent size check for a party of 5 went to a neighboring restaurant who were happy to serve their guest and ACCOMMODATE them. With all the competition for business in the area I guess this restaurant doesn’t need new patrons. Some policies make sense but this one is not posted and senseless. I wouldn’t make my elderly mother wait in a tight line with me anywhere when she could sit and I can bring her the food. Think about a Starbucks or Vicky bakery or McDonald’s telling u to get your coffee first then maybe you can sit down if you’re lucky. Oh well. You lost the business… but you probably don’t need it if you can afford to chase your guests away. It’s not like anyone was even complaining- the bus boy was the only one complaining while he cleaned all the empty tables. Keep your empty tables and I’ll keep my hard...

I believe in reviewing certain restaurants multiple times when they simply are that good, as is Bake Shack. We went in today to try some new dishes. My girlfriend had comfort food...grilled cheese sandwich with tomato soup and I tried a burger made with a garlic aoli that was on the type of bread used for a twisted pretzel. Keep in mind that they bake all of the bread on site that is used for the dishes and it is all fresh. Thoroughly enjoyable, from the richness of the soup to the taste of the burger, with the aoli being so good that it was one of my few times ever that I ate a burger without adding alot of ketchup (I used none). The owner chatted with us about his recent A/C upgrade in the kitchen...it may not sound interesting but I find that when the owner of a mom 'n pop restaurant is personable and when his employees recommend the burger over a different choice I had been planning (and their recommendation was correct), it just makes the place a bit more memorable. We come here as a treat (also bc they make killer fresh donuts), but now that prices are going up at most of the places we more regularly eat, we also found the prices here (lunch for 2 around $25, plus tip) to be enticing as well.

[Below is from early in 2024] Everytime we eat here the food is always great and the people (owners) behind the counter are always enjoyable just to speak with! Today was the breakfast sandwich filled with avocado, greens, eggs, bacon, et al. on bread that they clearly bake themselves. We also had the French Toast w/eggs and the bread for the French Toast is also baked by them. Topped off with one of the best Chai Tea Lattes (oh, they replaced my Coffee Latte with this bc I may have mis-ordered but had meant to order the Chai) we only have the best to say about the food and...