McDonald's — Restaurant in Danville

It doesn't matter what time of night you go to the mcdonalds by Walmart, you ain't getting through the drive through in under 20 minutes rather your the only car or not, and in the instance you aren't the only person there, your definitely gonna be there longer than that. It like they only have one person working the night shift, in fact im pretty sure it has only been that one girl all by herself doing it all a few times here recently. They lie and say they don't sell ice cream on night shift or they lie and say the ice cream machine is broken only for you to discover it in fact does work because you wait 5 minutes in addition to the 30 it took you to get through the drive through and get your food, and go back through and someone else takes your order on the nights it isn't just the one girl, and they don't have a personal hatred for thevice cream machine so they in fact let you order your milk shake , cone, etc, that or you place an order on the app after being told no only to have it delivered right to your window . Must be magic they say! They are very seldom polite when taking your order, ways cutting you off mid sentence to ask if you need anything else or if that's all you need or just rudely blurt out a total for the first item you ordered while your trying to order more stuff as if they didn't hear you shouting into the microphone because they don't pay attention and always ask what but customers don't understand they aren't saying what as in I can't hear you, they said what because they wasn't paying attention or were talking over you but people commonly mistake that what to mean I can't hear you so everyone shouts. Also can't forget the fact that after 2 am sometimes 1 am if you ain't got cash you ain't getting food cuz why would you, I mean who doesn't carry cash these days in our electronically dominate society where debit cards rule the roost. Who cares if you don't want to get robbed and loose all your cash, you better get that money out the atm befor you even pull through or your screwed. I guess it's easier for them to steal cash than it debit card transactions , that's why they won't give you a receipt and take your payment at the second window. It's because they aren't ringing in your food folks and pocketing your cash. Im surprised no one has blown the whistle on this little scheme yet but to each their own, it's not the customer's loss anyway it's mcdonalds. And don't you dare even thinking about bringing to their attention that your 6 piece chicken nugget happy meal is missing nuggets and a toy and you wanted apples and fries not just fries, because they will literally call you a liar and accuse your crying child of eating them even though your child is crying because they have in fact not eaten and can't figure out why their at McDonald's but their box contained no food basically, just un eatable fries and dipping sauce for your nuggets that are m.i.a. this establishment really needs better management and to get their act together this is going on 7 or 8 years if not longer that the service has been exactly as described, I don't get it really, like is no one complaining, am I the only one who sees these things...

The McDonald's in Danville, Ky. is the one I visited today. Had a coupon for $2 off of a $10 dollar order excluding tax. My amount was $10.40 before tax. I pull to the window and show my phone to the lady working the register. She tells me that my amount before tax was not enough to redeem the coupon. I tell her it was $10.40 before tax. She cannot figure out that $10.40 before tax is iver $10.00 excluding tax. She proceeds to get a manager and this Nobel Prize winner tells me that I cant use the coupon because after the coupon the amount is less than $10.00. ( Don't know where the hell that come from.) So I take a long look in my rear view mirror and say to myself. I said self, you are going to jail over $2. I look at this rocket scientist and tell him that the coupon states that I the coustomer get $2.00 off of a $10.00 order excluding tax. And my order was $10.40 before tax. In the meantime the line is backing up pretty bad. Finally after some thought and me putting my car in park in the drive thru. He decides to give me the $2.00 off of my order of $10.00 or more excluding tax. And these mathmatecions want $15.00 an hour. I think smart workers such as them deserve $20.00 an hour. Moral of the story. If you have a $2.00 coupon off of $10.00 excluding tax. You might want to take some paper and crayons to McDonald's so you can draw them a picture and then mabe just mabe they will understand that on a $10.40 order before tax. That you can use a $2.00 coupon. Thanks Ronald and teach your employees how to count on those...

This place never fails to to disappoint me they never get anything right on my order and at one point they gave me a pink hamburger patty on my quarter pounder that I ate half of in the dark before I turned the light on and caught it and this was after an issue with some of the staff over not taking my order at the drive through they told me to hold on 3 times and let the people in the other lane order and go infront of me. They didn't treat me like a customer should have been treated I only gave them two stars because it's McDonald's that's all I have ate there my whole life. It is serveral days down the road from my last review and the more locations I try of McDonald's the more disappointed I am and the worst I am treated Springfield location even stold my money they refused to give me the food I paid for at the drive thru. So if I was any human being in this planet I wouldn't trade with McDonald's they work and support people that take someone's word instead of getting facts I have reported this to corporate and it does no good . I wouldn't recommend this place to dead dogs again I have posted about what McDonalds has done to me and to my surprise the management hasn't attempted to do anything about this matter and evidently they don't care because I have gotten crickets nothing...