My recent visit to this McDonald's location to pick up a delivery order left me quite disappointed with the overall service. As a regular customer and a fan of McDonald's, I believe it's essential to provide constructive feedback to help improve the customer experience.

Upon arriving to collect my order, I noticed a considerable number of delivery drivers who had been waiting for an extended period. It took an astonishing 47 minutes for my order, which was a relatively small one, to be prepared. During this time, I placed an additional order through the McDonald's app, which took an additional half-hour to receive. Unfortunately, the medium fry I ordered was left sitting for too long, resulting in a less than desirable quality upon receipt.

Throughout my waiting period, I observed several concerning issues with the staff's conduct. There were instances of employees engaging in horseplay in the kitchen, and some even appeared to be disengaged, leading to 3 refund requests from other customers who opted not to wait any longer. The situation seemed particularly challenging for the manager, who was attempting to handle both order preparation and customer service simultaneously, causing interruptions in their workflow.

As a loyal McDonald's customer who frequents the app and spends around $50 monthly, I genuinely want to see this location improve. I appreciate its convenient location, but the subpar employment has been discouraging me from visiting frequently. I find myself choosing to drive a few extra miles to visit a more efficient McDonald's establishment.

I believe it is essential for the management to address these issues promptly and invest in shaping up the employment. Improving staff training, ensuring efficient coordination during peak hours, and creating a positive work environment will undoubtedly contribute to an enhanced customer experience. With these changes, I am confident that this McDonald's location has the potential to become a preferred choice for many patrons in the area.

I sincerely hope that my feedback will be taken constructively, and improvements will be made to elevate the service quality, making it a more enjoyable experience for all customers. Thank you for your attention to this matter.