I'll start by stating that my family and I love PF . Typically we go to the PF in Livonia- Always on point- We only have ever had one mishap when I ordered Mongolian Beef and it was overcooked. The manager came right over and apologized and brought a fresh new one and made it right and allowed us to enjoy the remainder of our dinner.

However, we were in the Dearborn area and decided to stop by for the first and unfortunately last time.

The Dearbon PF- Absolutely Shocking Customer Lack of Service.

Ordered CRISPY Honey Chicken for the kids. Literally was not a lick of crisp on it, soggy and wet. Understandable, as my personal experience in the industry as a manager have taught me things can and will get messed up from time to time. After waiting for several minutes for our waiter to come check on us, (I had to ask the dining host to grab him for us) I explained the issue and dissatisfaction of the standard of the entree. He looked perplexed as though I was speaking another language. He then offered "Next time ask for it well done" ; Uhhh. Im sorry in all the times we've ordered it at other locations its been crispy and never had to ask for it "well done". I mean it's literally on the menu as CRISPY Honey Chicken. I then had to bare through awkward silence as I then had to ask for a manager. Again after several minutes (mind you it was not busy at all; maybe 5 tables altogether) Manager comes and asks whats the issue. After explaining the issue he aloofly says "thats unfortunate, there's nothing we can do" and literally walks away. Not even an apology? Really just ridiculous and unfortunate.

If you have never dined at PF, please don't get discouraged as I do reccomend PF for their great flavor family style dining experience; I just sincerely warn you to stay the heck away from the Dearborn location if you're looking for an experience better than fast food level.