Wendy's — Restaurant in Decatur

First, cashier never greeted us or ask to take our order. He just stood there and took his hat off and started brushing his hair with his fingers and then I waited staring at him until he got done primping and I said are you ready to talk our order? We ordered to eat in. Went to the condiment counter to get ketchup and both dispensers and straw dispensers were empty. When I ask them to refill the ketchup he said well it will take awhile because we have to wash them. We found a. Lean table to sit at. Note that most tables had trash on them or hadn’t been wiped down. We ate our sandwich and still no ketchup. I went back to the counter and asked about the ketchup and they said he is still cleaning on it. After waiting 15 min we just dumped out COLD fries in the FULL trash cans! Very poor management. Teenage boys were all 3 standing around talking with each other and doing absolutely nothing. No accountability. No manager around I assume. Also… we were the only customer they had except one car in the drive thru. Very disappointed...

More than once I have picked up a drive thru order gotten all the way home to find part of it missing. I was missing the pretel bacon burger tonight. When I got there I told the guy at the counter and the older guy working the grill looked at me and rolled his eyes. I told him," Yeah, I drove 15 minutes home and then turned around and drove 15 minutes back because I had the burger in the bag." No apologies, no offer to make fresh fries to go with my meal either. They are always out of something. Tonight, it was Dr Pepper. Want one of the specialty frosties they offer, forget it, they never have them. Not sure I will be back after tonight. Have given too many chances and made too many 15 minute drives back to the store to pick up what was left out...

Went into the store, instead of going thru the drive-thru........ Upon entering, a female working behind the counter and register areas told me that she would be right with me as she was assisting the drive- thru with an order. Five (5) orders later, she asked me, Can I help you? Then, she moved away from the register and assisted a lady with a Grub Hub order. Finally, she was able to take my order!!!! The order to awhile, but I finally got my did order. I did a few other things that happened, but I'm going to stop right here. Overall, the food was good and what I had ordered with no mistakes. I'm patient, but I believe that my order should be taken a lot sooner, and not a...