Boston Market — Restaurant in Delaware

I do not write reviews. But someone at a higher level needs to investigate this store. On 7/12 Tuesday there was a incident that occurred at this Boston Market. I am going to be as fair as possible. I saw the man mopping the floor but he dropped the mop bucket and water was all over the floor near the bathrooms. He asked a lady to come in and assist the customers who were in line but she refused to help them. I heard her tell him “no.” Later on I discovered that he was the general manager meaning he is her boss how could she say no to him? She went back outside and sat down and did nothing. When the lady came back inside I saw her say something to him and he became very mad and walked out. He’s not a hothead I’ve seen him there before he’s a gentleman. She clearly provoked him by not listening to him and by pushing his buttons. There were other customers near me and we all agreed the lady was at fault. I came in the other day and found out he was fired why? Who is the regional director? I agree he could have handled the situation better but she provoked and instigated the situation. Maybe if the lady actually did her job this wouldn’t have happened. If he lost his job she should lose her’s as well. I will not return to this...

Went here today . Lady behind counter was rude , rushed us while ordering and got one of our meals wrong . I wanted the new honey sauce on the side of my chicken because I didn't know how it tasted and didn't want it drenched over my chicken and then not like it so asked the same lady for a side of it and wanted to charge me a $1 ! Okay whatever told her no and that's crazy to charge me $1 . Then paid and the worker didn't even bring the food to the table like they should. Lastly , a customer came in asking for prime rib the lady behind counter told her not today and the lady said someone here told her to come today and they will have it. They didn't. Lady left upset and the workers proceeded to mock her and laugh about her leaving upset. Rude service, food was warm not hot ....

Brandon is the reason why I come to this Boston Market. One day the store ran out of marshmallows for the sweet potatoes I was very upset about that. I asked to speak with the general manager of the store and Brandon literally went and bought marshmallows with his own money to ensure I was satisfied. That is true leadership he is the reason that store operates. There is a female that works during the daytime she is really unprofessional and lied one time and stated they were out of chicken WHICH THEY WERE NOT. As I went out to the parking lot I saw another lady leave with chicken. She clearly said that because she doesn’t like working. I am reporting this to corporate. She then went outside and had a smoke. Terrible! Brandon is the reason for this...