Rainbow Shops — Local services in Wilmington

The store itself is great. Great prices, great stock on everything but the workers are awful. I buy a jacket on 12/31/23 that ended up not fitting. On my receipt it’s specifically says at the bottom anything returned AFTER 1/7/24 will receive store credit only. I go there TODAY 1/7/24 & they are refusing to return my item or give me store credit. The cashier says “the only thing I can do is give you an exchange for the same thing” okay cool you guys don’t have my size so. She couldn’t do it. I called back and asked to speak to a manager and the manager claims their system “won’t let them do it” and to go to the new castle store that’s 20 minutes away from me. No I bought it at the kirkwood store, I have my 3 year old son with me who she could see was visibly upset. I am not driving 20 minutes away when the store I bought it at has on the bottom of their receipt TODAYS DATE. I shop there often and usually spend tons of money. Never again. Horrible customer service and can’t even honor their own receipt. Now I’m stuck with a $27.97 piece of clothing that I will never wear because it doesn’t even fit. Do better it’s ashame how many customers you lost because of your poor attitude and not willing to help out with...

So I went shopping with my mom and my 2 little sisters(ones handicap) as soon as we walk in some guy and lady that work there started to stare at us. The kind of stare that makes you feel so uncomfortable. I started to walk around and he would keep staring... him and the lady where making it so obvious ofc so we knew they where talking about us.. As we are looking around we put my sisters wheelchair to the side and the lady asks my other sister to move her from where she’s at because she’s blocking the walk way.. As far as I know we left my sister on a side where no one was walking mind you we where the only ones at the store with some other lady. It’s really not fair for someone to judge kids with disabilities smhhh that really hurt us. Then we go up to pay and the “manager “ and the cashier are talking all loud and what not then my mom asks if the sandals we had bought where on sale as they said and the lady caught an attitude. Like what is wrong with everyone in that store?? These people they are hiring are so...

I was just in the store 10 minutes ago while I was in the store ready to check out an employee was being trained by her manager on how to end the night which is very difficult job to do by the way. When another associate decided she wanted to chime in and complain because the girl is not closing the store right. Then she just started being loud and rude while I’m still in the store, other people still in the store. She’s cussing using the F word, and not listening to her manager trying to calm her down. Totally disrespecting the manager. I tried to help the young lady because she was getting upset. Then I decided I better stay out of it because I’m not trying to get into a fight. I’m surprised that they didn’t start fighting because that associate first name starting with M does not need to be working there. will not be coming into the...