The store itself is great. Great prices, great stock on everything but the workers are awful. I buy a jacket on 12/31/23 that ended up not fitting. On my receipt itās specifically says at the bottom anything returned AFTER 1/7/24 will receive store credit only. I go there TODAY 1/7/24 & they are refusing to return my item or give me store credit. The cashier says āthe only thing I can do is give you an exchange for the same thingā okay cool you guys donāt have my size so. She couldnāt do it. I called back and asked to speak to a manager and the manager claims their system āwonāt let them do itā and to go to the new castle store thatās 20 minutes away from me. No I bought it at the kirkwood store, I have my 3 year old son with me who she could see was visibly upset. I am not driving 20 minutes away when the store I bought it at has on the bottom of their receipt TODAYS DATE. I shop there often and usually spend tons of money. Never again. Horrible customer service and canāt even honor their own receipt. Now Iām stuck with a $27.97 piece of clothing that I will never wear because it doesnāt even fit. Do better itās ashame how many customers you lost because of your poor attitude and not willing to help out with...
Ā Ā Ā Read moreSo I went shopping with my mom and my 2 little sisters(ones handicap) as soon as we walk in some guy and lady that work there started to stare at us. The kind of stare that makes you feel so uncomfortable. I started to walk around and he would keep staring... him and the lady where making it so obvious ofc so we knew they where talking about us.. As we are looking around we put my sisters wheelchair to the side and the lady asks my other sister to move her from where sheās at because sheās blocking the walk way.. As far as I know we left my sister on a side where no one was walking mind you we where the only ones at the store with some other lady. Itās really not fair for someone to judge kids with disabilities smhhh that really hurt us. Then we go up to pay and the āmanager ā and the cashier are talking all loud and what not then my mom asks if the sandals we had bought where on sale as they said and the lady caught an attitude. Like what is wrong with everyone in that store?? These people they are hiring are so...
Ā Ā Ā Read moreI was just in the store 10 minutes ago while I was in the store ready to check out an employee was being trained by her manager on how to end the night which is very difficult job to do by the way. When another associate decided she wanted to chime in and complain because the girl is not closing the store right. Then she just started being loud and rude while Iām still in the store, other people still in the store. Sheās cussing using the F word, and not listening to her manager trying to calm her down. Totally disrespecting the manager. I tried to help the young lady because she was getting upset. Then I decided I better stay out of it because Iām not trying to get into a fight. Iām surprised that they didnāt start fighting because that associate first name starting with M does not need to be working there. will not be coming into the...
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