Romeo's Pizza — Restaurant in Delaware

We ordered on 3/10 and were quoted a delivery time of 1 hour. After an hour and 20 min, my husband called and was told that our order had just left the building and that we would be receiving it hot within 10-15 min. After another 45 min, I called back and spoke with the manager, Maven. He informed me that he only had one driver and that they were doing the best they could. I asked why we were told it had already left and he advised that was what he was telling everyone. I asked if our food would be hot when we got it and he assured me it would be. I suggested that if he had told us the truth when my husband first called, we would have come to pick it up, but he had no response. Overall, Maven was rude and I could tell he just didn't care. 30 min later our food arrived. The driver was very apologetic and shared that he had just left the building 10 min ago. His name was Seth and I asked if he was the only driver and he shared that he wasn't. I told him about our conversation with Maven and Seth made a comment about us receiving something off or a refund. I shared that Maven said there was nothing he could do and that it was just the way it was. Seth again apologized profusely and stated that he would talk to Maven when he returned and would then be texting my husband with a resolution. Upon opening our food, we found that it was cold and that the order was completely wrong. Based on the response previously, we didn't bother to call back. To this date, we have not heard from Seth, Maven, or any of Romeo's representatives. It's sad because we do enjoy their pizza, but the service will cause us not to return. Also, Maven said that if I wanted to talk to anyone above him, that I just had to leave a review and hope someone read it. Guess...

2-0 for refunds so far, and not going for a third. Go to Marco's or one of the many other options available in the area.

I've given 2 days thought on how to best condense this review. In short, no employee should argue with a customer when the order is 40ish minutes late for curbside pickup. Parked in the lot across from the store for 15 minutes, parked in the road in front of the store with my hazard lights on for 20 minutes. No attempt was made to USE YOUR EYES to look out the window. I was the only red car during my time waiting.

When I called into the store (there was an employee not wearing a mask and two customers not wearing masks so I'm not going in there) to request a refund, the guy argued with me. I then proceeded to list every person who entered and the cars they were driving, to be given an "ok fine" over the phone and hung up on. That's how I got my refund.

So in their parking lot, I ordered Marco's and it was ready by the time I drove over. Much better than the 40 minute wait I endured.

I'd also like to throw out there that one employee mistook his mask for a chin diaper and two customers without masks entered freely. Lastly, I saw 3 doordashers enter, have an arm flailing contest with the employees (looked like their orders were also late) then return to their cars for maybe 10 or so minutes before getting...

What I endured tonight was very disheartening as a consumer and product reviewer.My family was hungry after the Bears football game. The closest place to order pizza from is this Rome’s location. I am not a Rookie. I covered my bases before calling to place an order as it was 10pm. When the representative answered the phone; I was advised that the store was closed. I was literally right around the corner about to turn into the shopping plaza. When I approached the restaurant the OPEN light was on….. I was very puzzled at this point. Other patrons were walking out with their order.I looked at the front door and and sure enough the closing time on Friday was 11pm. When I came into the restaurant the staff member said Hello. I asked the young lady the last four digits of the restaurant phone number . She didn’t know but on the counter there it was the phone number I just called place an order. I explained that I had just called to place an order and was told the restaurant was closed. I asked her the hours of operation she stuttered with a couple of umms and then said Oh that’s for tonight only we closed at 10. I asked why isn’t the early close notice placed on the door. I then expressed I would be contacting Corporate as the mysterious early closing change was puzzling. She told me good...