Starbucks — Restaurant in Delaware

i placed a mobile order at this location, didn’t know the lobby was closed (the app doesn’t say when the lobby closes, if it did i wouldn’t have placed an order in the first place since i walked and didn’t have my car). after a couple minutes went by, i politely tapped on the glass just to get someone’s attention and the guy working signaled to me no and i was trying to wave him to come to the door just so i can tell him my situation and that i had a mobile order and he kept saying no, and then i signaled i didn’t have a car and he signaled for me to walk around but the gesture in how he did it felt very belittling. before i move on, i feel as though this all would’ve been avoided if someone had either came to the door and used their voice instead of signaling to me that the lobby was closed. but as embarrassing as this already is, i walk around the drive thru with a bunch of people in the drive thru just staring at me and when i get up to the window i tell the girl at the window “sorry, this is kind of embarrassing” and she just goes “uh huh” like ?? and i basically just said i placed a mobile order, they gave me my things, and i left. the way everyone was just signaling at me, the tone of the girl at the window, it all just rubbed me the wrong way and i felt unwelcome. like of course i completely understand policies and that after a certain time people cannot come into the lobby but again, the app did not say that so i assumed it was ok hence why i just politely tapped on the door just so i can pick up mobile order. and again, i feel like if someone just came to the door and like cracked the door and told me or just let me tell them that i literally walked and don’t have my car, i feel like this all would’ve been avoided. also (this is coming from someone who is unaware of the policies obviously) but i wouldn’t have seen an issue with someone just coming to the door to hand me my mobile order, since there were 3 people working at the time, IF they would’ve heard me out about my situation. after this whole interaction, i sat outside of this location visibly upset for a good 5 minutes due to pure embarrassment because i had to walk around the drive thru just to get my mobile order when i feel like it could’ve been avoided if someone just came to the door to hear me out. again, i don’t know the starbucks policies, this is just my experience and...

Usually I really do love this location and they’re usually very friendly and my drinks always taste good. I drive from PA to go to the 24 hour location. So when I ordered a Chai latte, that tasted like coffee of some sort, I was confused and asked them to remake my drink. Obviously if i’m at a coffee place and not ordering coffee, I do not like the taste - pretty reasonable right? I just got a rude attitude from both employees and a suspicious attitude like I was lying about my drink being coffee! Obviously I don’t want a free drink if I basically begged you to take it back! Received our drink and was told they mixed up the chai and frappuccino. Of course I knew this based off of the taste alone, but how can baristas not smell the difference?? I wouldn’t have been mad about the mistake, but the way the situation was handled just threw me all the way off. The baristas seem to forget we’re paying $7 for a drink, I would...

I’m waiting to hear back from the District Manager. Diana who is the Store manager had a issue when I pointed out my cup was Dirty on 9/10/22 she rolled her eyes and huffed………When I called the store to describe the lady she stated oh that was me, I’m the the manager that type of behavior from a manager? I ask for the DM email she gave me a fraudulent email. Never had any issue’s with managers at my fav locations and as a manager I wouldn’t even allow it to go to this extent. We all have bad days the right thing to do was Correct the situation and apologize and she failed to do that. She’s RUDE!!!!

I reached out today I was told a DM contact me a Lie if so why wasn’t a Email or Vm left?

Convenient location Poor customer service. Just like the false advertisement sign says Brewing All day & Night I visit at 5am oh I’m sorry pour over is only available. So if coffee ain’t brewing there being...