Burger King — Restaurant in Denton

After working eight hours in my first job and four hours in my second one, I was really looking forward to getting a Bacon King meal. So I plotted a course to this Burger King l. I saw on google that the restaurant was open until midnight, and it would take me ten minutes to get there. Got that at 11:33PM and the drive through was blocked by a delivery truck. I tried to go in and the doors were locked. The driver of the truck said he would be leaving so I could use the drive through. He moved and I got to the drive through at 11:40. The signs were turned off and I got a recording saying that the store was closed. As I drove through I was actively ignored by the workers inside even through the open sign was still on. REALLY AGGRAVATING. Don't worry though. I drove to a Wendy's that had a sign that said they were open and when I pulled up, WHATAYA KNOW? THEY WERE OPEN.

This particular Burger King at this location has always struggled. When it come under new management a few years ago, I thought things had changed. Not so much, the place is still run by people who close when they want too regardless of that the sign says or what google says the hours of operation are.

And the following review was four years ago under the previous management. The more things change the more they stay the same.

Drove to this Burger King because Google said it was open until midnight. Got there at 11:30PM. No one answered me in the drive through. Drove around to the doors which also said they were open until midnight. Yet the doors were locked. One woman was mopping the floor in the grill area and some guy walked out of the bathroom while I was sitting in my car. I understand that it was late, but if google says you're open until midnight, and the schedule at the door says that you're open until midnight, be open at midnight..

Went there tonight at 8:30PM figuring they would be open. They were, but the service was just awful. I waited for thirty minutes, got the wrong order and didn't care.

This place...

There are 215 one-star reviews of this location, now at 216. This doesn't include two-star reviews, and this doesn't include the dissatisfied customers who didn't even post a review on here.

This means that 215 confirmed people, now 216, can't even think of a positive feature to bump their reviews up to two stars.

Moreover, there was not one reply from this restaurant to any of the one-star reviews apologizing for their lack of service, because this would force accountability, and accountability is too much work.

To make it fair, even those posting five-star reviews here didn't receive one reply from this restaurant thanking them for their compliments. In conclusion, whether a customer's experience was good or bad, the restaurant is indifferent about the feedback, regardless if the feedback was genuine or disingenuous.

With that being said, it's only logical to conclude that providing customer service is not only avoided in this restaurant, but it's prohibited. I have to assume that this is the case, and I have to assume that the punishment for making customers satisfied is a firing. If this is indeed true, having this restaurant still open for business means you're advocating for an unwelcoming atmosphere, you're advocating for lost profits, and you're advocating for more one-star reviews to come your way which, by now, is considered a small dent towards the abundance of one-star reviews...

If corporate doesn't act quickly Burger King is going down and rapidly. They have severe personnel issues. I also went to a brand new BK on their 2nd day being open. Same issues. The cashier in the drive thru at this new BK openly and loudly admitted she can't add and subtract. Not her fault management put her their and had to stand their with her to make sure she didn't keep showing she didnt belong there and had customers waiting in the drive thru for around 30 mins. I was one of them. The BK this review is on is site to be seen. The morning crew not too bad. Afternoon and evenings be prepared to see things you don't appreciate. Employees arguing with each other, standing around on their cell phones doing nothing, not even acknowledging customers that just walked in. How about mopping the floor in front of the fountain drinks with a mop that had been used to mop up grease and not rinsed out properly. Had to tell an employee you guys are begging for a lawsuit. I believe it is a store management and district/regional management problem. They are not doing their job. If these two BK's in question are franchise operated, then corporate is not doing their job. BK has food that is too good and a great variety of items to go down in flames because "Someone is not...