Di Abruzzo Italian Market and Deli — Restaurant in Denton

MY family is from Italy and i am American Italian. Grew up always going to my family's Italian market and deli in New Jersey! My mother brought her love for Italian markets to Texas about 15 years ago and we had a deli in flower mound, sadly with family issues they had to close so i got really excited about this place.

I really wanted to like this place... I visited this place twice since it opened, first time not such a great experience. Rude Staff members saying they are about to close and only have limited items. Saw the time and it was 5:45, i said no problem and just ordered a sandwich and 2 of each cannoli. The lady was asking me why am i ordering 2 of each, i simply answered i had 6 family members at home and would like them to try it as well. She rolled her eyes and said uhm ok. Gentleman who was making the sandwich really showed he did not want to be there. sandwich was sloppy, broken and really soft bread. Usually when you order a true Italian sandwich the bread should have a crunchy outside soft inside. while waiting took a look at the market, saw really high prices that i could not believe. Small package of meat ravioli should not be $15 dollars... I Dont know if some items were tagged wrong but everything in the market is priced crazy high.

2nd visit was better staff but did not know a single thing about the menu. Staff was all in the back while the nice cashier was there alone restocking a few things. Waited 15 mins just for my order to be taken. This time got a prosciutto and mozzarella sandwich, simple and hard to mess up. Got a package of Italian red cherry cookies and a 4 pack of lemonades. at check i noticed the pack of red cherry cookies were $17.49!! those were not even imported... they were from new jersey! sandwich was not the best, same soft bread which ruins the sandwich and little prosciutto and mozzarella. felt like i was just eating plain bread.

This place has real good potential! I want to love it! But really need some improvement from staff members. I understand importing Italian goods gets expensive but when you search online from importers and can get the same exact things for a whole lot cheaper makes me think twice. Please make this place better.. Dfw really needs a good italian market and deli.

Edited my review from 1 star to 2 stars because i really do think it...

I enjoyed the food, but I’m giving two stars because I believe this store needs to make some changes in order to stay afloat. Namely, customer service.

I walked in around 3pm, right around the time they had a shift change. I ordered a sandwich and right after ringing me up, the cashier clocked out. I waited 15 minutes or so for my sandwich, then once it was ready I put it in my backpack and walked out. I was half a block away when I realized someone was shouting at me, so I took my headphones off. An employee who had just clocked in was running after me to ask me to pay for my sandwich. I told him I’d already paid and he left me be after that.

I’m not upset about being chased down, and I enjoyed my sandwich. But when this happened there were maybe 3 employees in the store. That means none of them were paying attention to when I ordered the sandwich or when I paid, and none of them checked the register to see that the sandwich which had just been made had already been paid for. Plus, with the employee chasing me down the block, there were now only two people working the store.

Think about it, this customer service model is not sustainable. If the employees on shift are not paying attention, it becomes easy for people to order without paying. It becomes easy for someone to walk out with another customer’s food. And every time they chase someone down, the register is left unattended, which is just bad for business.

I’m writing this review because I enjoyed the food and I sincerely hope Di Abruzzo Italian Market can iron out these issues. I know it’s a newer store, and perhaps these are just growing pains. But they will have to do more than charge $15+ for a sandwich to stay alive if they don’t commit to being more focused on their store...

As a small Italian market with a broad selection of hard-to-find food items and wines and spices and breads, I would give this a solid 4 and a half stars. As a deli for lunch, I would have to rate it a low 3 stars. We were in the area running errands and stopped in for lunch. I ordered the Sausage and Peppers Hoggie and my wife ordered the Caprese Sandwich. I thought both were a bit on the pricy side, but went for it. We then went over to the drink case to get drinks. I got the blood orange and black raspberry San Pellegrino and my wife had A’ Siciliana Blood Orange drink. Her drink was $4 more but “less commercial.” Not worth the price difference at all. Stick with the brand available just about anywhere, but go for the unique flavor. We also wandered around the store while waiting for out food. Fun to just look at all of the products and different olive oils and balsamic vinegars and other items not usually found around here. Before our next Italian dinner party, this will be our first stop. When the food arrived, both sandwiches were very good size, but not giant. And, for the prices, some chips on the side would have been welcome. My wife described her sandwich as “good” but not anything out of the ordinary. I had selected mine because of the sausage and then the giant sign on the wall saying Homemade Sausage. I found the sausage bland and flavorless and my peppers overcooked. The entire sandwich was absolutely dripping with grease. The sandwich could have used some sauce or condiment offering because it needed it to pump up any flavor. The bread was fresh and excellent. Service was good and friendly, and the restaurant was clean. So, the final conclusion is I would not eat here again, but would...