Layne's Chicken Fingers- Denton — Restaurant in Denton

first i’d like to say whoever the middle aged heavy set red head that was working Feb 25 around 1:00pm needs to be let go. she had the absolute worst attitude. she was extremely unprofessional. I walked in at 1:17 to pick up my order. she proceeded to let me stand there for 15 minutes before she checked my order in on the ipad and tried to tell me later that she had just got the order. She didn’t communicate that it would take longer for my order be ready. everyone who ordered after me was getting their food 5-7 minutes tops. so when i asked her about it 15 minutes later because my order still wasn’t ready she tried to tell me its because “the chicken is frozen” i said what do you mean i placed my order when i was 15 minutes away and ive been standing here for 30. I said everyone else has got there order and i saw you didn’t check my order in until i stood there for 15 minutes. she tried to tell me it was an accident. I said no ma’am you don’t let someone stand there for 15 minutes before you check the order in after i walked up to you and told you “hey i have a order for so and so” and then not communicate that it’s going to take that much longer while you have an attitude. And when i was standing there i was observing her body language and she did not want to be there. two large groups of people walked in and she rolled her eyes, shook her head, and took a big breath like doing her job is such a bother. So basically i stood there for 30min+ and still didn’t...

I want to start by saying Layne's is a great restaurant. However, the Denton location in particular has a major incompetence issue. The tea was clear, hard to call it tea at that point, and we had to send the food back because they gave us the wrong order. Then when we were given our new food they had decided to remove to sauce from the container, so we had to go beg the cashier for some. There was no sorry, or any kind of apologetic behavior, on either of the two encounters where I had to send the food back for their folly. I'm not even one to criticize service employees for a lack of customer service as I know how grueling it can be. However, their behavior coupled with the inability to perform their job to any satisfactory degree is the reason for this review. Not to mention before we even received our food we were given our food after the two groups before us in line received theirs. On our way out the trash was full; service (in its weakest connotation) is overall terrible at this location.

The food was good, however, severely lacking in proportion compared to the other Layne's locations.

I recommend Layne's, just not this location until they improve the above mentioned problems. I'm giving two stars to maintain the severity of my experience while giving this location the benefit of doubt. Doubt that it is a new location with all new employees, at least from the looks of it. They may improve...

I love this place dearly, and I come usually more than once a week. I'm not even going to pretend to be ashamed. Thank God the staff pretend not to recognize me. They are all super friendly and the place just has really good vibes.

My favorite part of Layne's is the gambling aspect. If you come in at the right time, either during the rush or right before it, you will get fresh chicken, and it's, like, the best fast food chicken you'll ever have. If you come in a bit too late and get the staled chicken, it's the worst. Hence my famous moniker; Layne's 50/50 chicken. I don't really mind that angle, as I'm still paying about half of what I'd get at Cane's, and it's spicy. And 50 percent of the time, it's the best fast food chicken I'll ever done eat. Gambler's Favorite Chicken, I swear.

The owner, according to friends, is also weirdly chill. I hope he's actually like that to staff as well.

Look, I love this place. I've genuinely made a significant number of fond memories in this town thanks to this place. I'd recommend it.

Also, Layne's if you want me to, like, be a brand sponsor or something, feel free to reach...