Schlotzsky's — Restaurant in Denton

About Manager Megan. After explaining she watched me on camera struggle to change my tire throughout the day and seeing the note on my car with my number explaining I need a tire key, she decided to tow me the next morning. It was her admittance that my car was towed be I didn't speak to her directly, that she forgot to call my number like I forgot to tell management after hours when I got the flat or before opening hours when I came back to try to change the tire without a key be no auto shops are allowed to own them and no parts store had my key.... I ordered them and back back to my car towed... I'm a very respectful and outgoing person, 1 volunteer many hours to community outreach and NP bc I'm on disability. It truly did slip my mind to talk to them bc I was at the back of the building.. it would have bothered me significantly less if I was told she HAD to tow my car but to hear that if I would have simply THOUGHT to just show common courtesy then she would have CHOSEN to show me decency... this month is going to be fun, I'll just sleep allot to avoid some...

My boyfriend and I decided to stop by for lunch. When we were greeted at the counter, the employees continually disrupted us trying to order. The employees behind the counter kept having side conversations and cutting us off while ordering. My boyfriend specifically ordered a large ruben on dark rye. He made sure to mention it more than once. When he got his order, it was a large Ruben on white. He took it up to the counter and the woman told him that they "don't make large rubens with dark rye." My boyfriend has eaten at other Schlotzskys locations, and they've had no problem giving him large ruben on rye. I don't understand why they didn't tell him at the register originally that yall don't make large with dark rye. I also don't understand why this location wasn't able to make his property order if other locations had no issues? I understand if they were out of the large dark rye, but he wasn't given that...

I went through the drive-through around 1 PM Aug 5th, and had a really great experience with the two running the drive-through. Especially during these times of an entire global pandemic, I understand it can be hard to be cheerful working in an essential fast food restaurant, but Cory and Alejandra were super sweet, articulated, and quick!

Lately I’ve been kind of losing my faith in drive-through‘s and in just fast food restaurants in general, because I always seem to have a not so fun experience, but my visit with these two has regained my faith haha! From somebody who has worked in customer service and knows what these people have to deal with, I’m super glad to see such cheerfulness that made my experience much better!

I hope this review is seen and they, Alejandra and Cory, are recognized for their...