Cold Stone Creamery — Restaurant in Denver

When I came in I knew exactly what I wanted. There were three, and none greeted you when you came into the store. They acted as if I were an inconvenience being there. I came in at 6:50 P.M. Long before close. The lady that took my order was very short with me. They were almost out of the banana pudding ice cream so she asked if it was okay if it was just 11 oz and I just told her it was fine and it was fine but at least discount it. She was wearing a bonnet. I wish I had gotten names. I think she was training one girl and instead of telling her what she did wrong, she dumps the ice cream out of the cone aggressively and then tells her what she did wrong. I was appalled and should have honestly just left. She finished my order but you can tell she was not a people person. Customer service is key. I would normally tip and usually do but not with the way she treated me. I’m literally writing this in the parking lot outside the store and letting the ice cream melt because they were so unfriendly, primarily the lady that...

I ordered delivery tonight, (12/11). They called to let me know one of my items couldn’t be completed because they were out of the specialty flavor but unfortunately I missed the call.

When I called them back 10 minutes later, they explained the problem and said they had substituted with the flavor but included all the toppings still. However, because we were looking forward to trying the new seasonal flavor of ice cream we decided to ask for a different flavor all together. Without hesitation the person I was talking to said that wouldn’t be a problem at all, AND without an additional charge, which I was prepared to pay for inconveniencing them! Plus as a bonus they said we’d still receive the “miss up” as an additional “sorry we didn’t have what you originally wanted”, when they didn’t need to do that at all!!!

I will be ordering from this location again! The staff tonight was very friendly, extremely helpful, and made us some great...

Visited this location last saturday to redeem my ice cream cake that was awarded to me October of 2016. The owner Anjali Sarwal was very rude and unprofessional, She told me that I have a free ice cream cake that I can pick up anytime and when I tried to pick it up last saturday for a birthday I was invited too then the machine was broken and she had no way to look up my account. When I sent her a copy of part of the texts back in October of last year to show her our conversation and she was just unprofessional. They never have a manager on staff and spent 45 min waiting on a response that the machine is broken and had to wait until monday to see what she could do. BTW this reward machine was never fixed since last year...! No professionalism I wouldn't go back...