Gateaux — Restaurant in Denver

I went to Gateaux (=Cakes) first time in June, It is a humble bakery shop, but I had a good feeling, so I took a chance and went for a whole New York Cheese Cake for my lady's birthday, I think it was about $45 which is not bad - and I must tell you, she and the guests loved it, everyone asked where I got it. I am a huge fan of cheese cakes and I can honestly swear that the cheese cake was fabulous, the rich, wholesome ingredients they used were for sure top quality ingredients - all went together well, the decoration on it, too, were cool! Thanks for a wonderful cake, I am glad I went there!

Oh! I wanted to add that, the manager there, not sure her name was super helpful, not sure her name but apparently she bakes, too! Went in again yesterday Nov. 26th when it was all nasty and cold out (12”of snow), was surprised the bakery was opened for business (very dedicated - I love it). So I got this rich chocolate Cake with a hat decorative piece on it - the cake was flourless and is to die for!! I got a few other little minis and my family all had one and the looks on their faces made me happy I went back to Gateaux! It is the love for baking that made all their art work so scrumptious and wonderful! Thanks guys!! Keep up the great work of art!! Fast forward to June 2020 — of course I came back! For yet another birthday cake! Fabulous!! I ordered something with a blend of Sacher Torte with a layer of I think, Belgian mouse?! And ganache’, definitely awesome!! Everyone loved it!! The outer layer is blue and I cannot recall what it was made out of but it was absolutely marvelous!! I could go on! Chefs at Gateaux must love what they do, is really shows!!❤️ Thanks for your hard work, we love everything you’ve made for us for the past 4 years!!...

I really regret having to write this review. Gateaux is a family-owned local business and I hope they succeed. From what I've heard, their pre-made pastries are delicious.

The problem is that I have a number of food allergies, including to nuts and dairy, which makes it very difficult to find bakeries with anything I can eat. We spoke with Michelle about doing a custom vegan order for our upcoming wedding - and she was an absolute dream to work with. She was very attentive to my dietary restrictions, and came up with an exciting plan for creating two (!) custom deserts that I would be able to enjoy at my wedding. I was beyond thrilled.

Everything went downhill when we tried picking up our trial samples for testing ahead of time. First, they were not ready on the agreed upon day. Second, they were prepared as cupcakes (not cake bites), so we couldn't judge what the final product would look like. Third, one flavor was missing a key ingredient (raspberry filling), which was hastily added on top of the cupcakes while we awkwardly waited in the lobby. Fourth, one of the cupcake styles was very dry and seemed stale. Finally, and worst of all, one of the flavors contained walnuts - despite our very clear communication that I am allergic to nuts. Everything about this trial seemed careless, which is totally unacceptable for a potential wedding client.

When you are dealing with allergies, you get one shot to do things right before all trust is lost. For anyone with food allergies or dietary restrictions, I suggest you...

I am not a baker. I ordered a chocolate strawberry birthday cake 6 weeks in advance for my daughter. 2 weeks later I found out my daughter wanted a strawberry shortcake. When I called back to change my order a young lady advised me that they could make a vanilla cake with some cream and strawberry layers and extra strawberries on the top. I questioned how the art decor will be ok with the extra strawberries, and she said it would be no problem and the extra cost was $15. There were no extra strawberries on top of the cake when I picked it up, that I saw through the window of the box, but what do I know. I'm not a baker. Turns out they made the chocolate strawberry cake after all. I emailed right away, and called the next morning. I was told straight away, so coldly, that I was wrong and I only called to add extra strawberries to the order. The manager was very combative and unwilling to believe her people could ever make a mistake. I tried to tell her I would never have called to add strawberries for that much in the first place, but it didn't help. She assured me she would call me back in an hour after talking to the associate, but after 2 days I'm thinking they care less now than when I was on the phone with her getting told I was lying. I was going to ask to get at least the extra charge refunded for the strawberries that didn't exist, not the whole cake. But I didn't feel like I got a chance to because she kept shushing me. You definitely convinced me to not order my next cake from you...