DXL Big + Tall — Local services in Deptford Township

I hope the manager of the Deptford New Jersey DXL store sees the review that I wrote about Cherry Hill and the five stars I gave to Sondra Assoc.# 98581who works at the Deptford New Jersey the DXL store....

DXL Big + Tall 220 Haddonfield Rd, Cherry Hill Township, NJ 08002 Men's clothing store Carmen D.C. 274 points 2 weeks ago I hope this review gets to the manager of the DXL store in Cherry Hill New Jersey I was there a couple days ago before the 4th of July and the employee there a black male about 5 foot 7 a bald head clean shaven Associate #99359 not a helpful attitude was there to help me and I was looking for a pair of jeans or a decent pair of pants size 64 waist with an inseam of 30 and he had told me that DXL had taken sizes that big off the shelf because they were not financially beneficial for DXL to sell sizes that big and if I wanted something like that I'd have to order it online ..well I went to the DXL store in Deptford NJ and guess what they had my pants that I wanted in the store and I bought it... if this comment gets to the manager I would like this individual to get a not a so very good job performance interview on his record I will never go to Cherry Hill again and I will tell my large friends who may go there while this man is there to take their business elsewhere..now I'm taking my business to the DXL store in Deptford New Jersey.. the woman that was in the Deptford New Jersey store black female grayish curly hair glasses her name was Sondra I forget her name but her Associat # is 98581..she was so helpful and so pleasant that I hope the next time I go there she's there she deserves a five-star for helping me out at the last minute before the holiday.. on a final note it is so hard unfortunately for men my size to find clothing that fits my size and many many of us depend on the DXL stores to come through for us that's how important your stores are..

Response from the owner 2 weeks ago Dear Carmen D.C., Thank you for taking the time to share your experience with us. We sincerely apologize for the poor shopping experience you had at our Cherry Hill, NJ location. Your feedback is invaluable, and we are committed to addressing the concerns you raised. We're very sorry to hear about the misinformation regarding the availability of sizes in-store. We strive to ensure that our associates provide accurate and helpful information to all our customers. Rest assured, we will be addressing this matter to prevent similar situations in the future. We're very happy to hear about your positive experience at our Deptford, NJ store and that Susan (or Sonya) was able to assist you effectively. We will make sure to pass on your kind words to her and recognize her excellent service. We hope to continue serving you with the quality and care you deserve. Thank you for your feedback and for choosing DXL. Best regards, DXL Big + Tall Customer...

This was the first time I visited the store in Deptford I originally would shop at the store in Cherry Hill but had a bad experience the last time there with the sales rep.After visiting the Deptfod store it will now be my go to place. The sales rep was knowledgeable polite and professional,and unlike Cherry Hill their parking lot was fill and the store had several customer. The lot in Cherry Hill had no cars and no customers in the store. It amazes me how corporate is so blind to the needs of the public, when talking to a regional rep I suggested that maybe the company should consider stocking pants that are unhemed to accommodate the person who may need a longer length in the leg. The regional rep informed me that you no longer employ Tailors. I would definitely be able to have the pants altered outside of DXL it would be nice to know that you could accommodate. May be you should consider putting one of your sales reps into a store like Cherry Hill and let Nicole show them how to handle a customer and to go the extra mile to satisfy a customer. NICOLE is an asset to your company so.eone who knows how to deal with and...

Every DXL I’ve Ever Been To I’ve Never Had Any Issues. Great Customer Service, Not Chick-fil-A Level But They’re Definitely In The Race With Them. The Associates Are Always Helpful, Knowledgeable & Sociable. When I Was Younger I Was Almost Irritated By How Attentive They Were Because I Felt Like They Were So Willing To Help Because I Was A Young Black Male. After A Decent Amount Of Visits & Visiting Other Stores I Came To Realize That Is Just There Business Practice. Then I Started To Actually Appreciate & Expect Whenever I Entered A DXL. And As Random As This Is I LOVE The Way The Stores Smell Upon Entry. And The Fact That They Actually Sell The Fragrance Is Even Better. Still Haven’t Bought A Bottle But All...