Pizza Hut — Restaurant in Derby

UPDATE: I called and spoke to a different manager the following week. He seemed to already know about my situation. I had to hang up while he had me on hold, but he actually called me back and offered to credit my entire order. While I am still hesitant to order at this location again. I appreciate them acknowledging the issue and offering a satisfactory resolution. Large pizza barely had any BBQ sauce and was undercooked. Also, it was not cut through all the way, and 1/2 the pizza didn't even have bacon on it when it was ordered with full bacon. They didn't bother to cut the cheese sticks at all. When bacon issue was mentioned to employee, he said he saw bacon on it. When I pointed out the pieces totally missing bacon, he said it was pre-portioned and that he'd make it again, but I wouldn't be getting any more bacon than I already had. After that, I asked to speak to a manager. He said that he was the manager, so I asked for the regional manager's information. At that time, I was asked to pull around to the front so he could take care of the other customers. I mentioned that I was also a customer who just needed the contact information. He said I needed to go wait out front if I wanted the information I'd asked for. After waiting longer than I should have, I went inside to get the contact information only to wait even longer just to be provided with an email address instead of any actual name or phone number. I was told that if I wanted to make a complaint I would have to use that email address, and someone would contact me. Unsure of the employee's title as he wouldn't provide more than saying he was "one of the managers" even when asked if he was the store manager. I asked for his job title, but he only gave me his name. Discovered at home that the boneless chicken barely had any honey BBQ sauce on it, and after a couple rubbery bites, determined the chicken was not fully cooked either. The pop we received had been opened previously (the cap was not sealed), and the pop was flat. Had I not already given my child his insulin, we would have taken it was back up there immediately. The food was not worth the $40 spent, and the customer service was not great. This isn't the first quality or service issue at this location but definitely the worst overall experience with the most issues. We won't be returning to this...

This is the third issue we’ve had with this location. The first issue was with our carryout order being picked up by, or sent with the delivery person on accident. That’s happened twice now. This time they simply didn’t get my call in order entered into the computer. The person who answered kept putting me on hold and seemed very distracted so I kept having to repeat myself.

When she finally confirmed my ordered, I asked her how long it would take and she told me 15-20 minutes. I said, “okay thank you!” and showed up at the store 15 mins later to be told they “never received my order”. I confirmed the phone number and time of my call to be sure I called the correct location. When I expressed my frustration and explained that this wasn’t the first issue here, the employee offered no apology or compensation for the mistake and instead gave me an excuses about how all of the Pizza Huts are understaffed and struggling.

I do feel for those that are showing up and working, it’s not easy to be short staffed. Even still, repeated mistakes like this tell me there’s a management issue. After having to ask if there was any way she could make this right, she eventually offered 10% off my order which I was told couldn’t be stacked on top of my existing military discount, so therefore it was of no benefit to me.

Long story short, we will be taking our pizza loving business elsewhere...

I'm not one to complain but this upset me so I ordered a dinner box (pizza, breadsticks, and cinnamon sticks), I upgraded to the cheesesticks and paid the up charge for those, before I finished my delivery order I added a 25% tip, which was the highest the app would let me put in. When it arrived, the delivery boy who was very rude said I still owe him a tip. I check my bank account and the tip I added on the order was already taken out of my bank account but yet he demanded ANOTHER tip or I wasn't getting my food that I paid for. So stupidly, I called and paid yet another tip since I didn't have any cash on me. When I opened the box, I got breadsticks. So I paid for the upgrade to cheesesticks and didn't get them. You think I'd learn as everything I order this box, I upgrade and I get breadsticks. They have only gotten my order right 1 time. So between the rude delivery boy who demanded a bigger tip and the fact they never get my order right, I...