Jersey Mike's Subs — Restaurant in Derry Township

I have been eating here since they have opened, quite frequently. I love this place and honestly my go to for a sandwich! Cheese steaks are amazing and especially the Chipotle cheesesteak. The staff are always friendly, and accommodating.

This evening I experienced a hiccup, after all no one is perfect. I decided to call in and verify they were out of the bread choice I have chosen. In the past it was conveyed that if they were out they usually extend a courtesy chips and drink to make the customer happy. After all it is the best bread, and totally makes the sandwich. After talking to the employee I could tell he was not a fan of the issue and hung up. I ended up calling in and getting the owner after a little frustration( which nothing personal) he went above and beyond listening and fixing my guest experience in total. Outstanding! This post in general is to convey how awesome this spot is. Even though there was a slight snafu , They did amazing fixing the guest experience. Sometimes things are off. But this amazing sandwich spot has earned a place in my heart. Again I want to thank the owner and staff for making this my go to spot! If your in town stop by seems pricey but it’s the outstanding freshness and quality! Cheers Jersey...

I’ve been a fan of Jersey Mike’s since about 1984. I’ve lived in NJ all my life, and even used to frequent the first store in Point Pleasant. This Hershey store really rubbed me the wrong way today. I ordered my usual - a #4 with extra meat, “Mike’s way”. I always order extra meat because like every other chain, they’ve made the sandwiches less and less substantial over the years. That’s not a complaint against this store in particular. That’s a company-wide thing - an industry-wide thing actually. I got back to my hotel room, and this sandwich is SO sub-standard. Absolutely not extra meat, the roll was bordering on stale, and the sandwich was very dry. I called the store to complain, and they had the gall to argue with me. this is my favorite sandwich, and I order it all the time, wherever I may be working on a given day - so I know exactly what it should be - and this ain’t it.

I don’t have the time to drive back, so I was just going to let this go - but they refused to acknowledge it. So much for the customer is always right. I will not be going back to this franchise, and I don’t recommend it to anyone who knows what Jersey Mike’s should be....

Hi,

I recently visited your location with a group of coworkers while we were out of town, and I had a very upsetting experience with one of your employees, a white male with tattoos on his right bicep (including circular designs).

When taking orders, he asked if we wanted hot or cold sandwiches. Everyone, including myself, initially chose cold. However, when it was my turn to order, I changed my mind and requested a hot sandwich instead. The employee became upset, began yelling at me, and insisted I stick with a cold option. I explained that I am vegetarian and specifically wanted the Big Kahuna, but he still refused.

This behavior was unprofessional, disrespectful, and left me very uncomfortable. I chose not to make a scene in front of my coworkers, but I left feeling extremely dissatisfied. I will not return to this location, and I believe this employee needs to be addressed regarding how he treats customers.

Additionally, as we are a vendor at the Hershey Show, I will be sharing this experience with a few colleagues in the industry.

Thank you for your attention to...