Dunkin' — Restaurant in Derry

I was going to go to Starbucks to try something from their Christmas menu today but I had such a bad experience there last time from several employees that in a split second I decided I would go to Dunkin instead. I tried the Signature Cookie Latte and was met with a very pleasant employee at the drive through window. She asked me how I was doing and it felt very intentional which I appreciated. They were fast and the gentleman who gave me my drink made sure I had a straw and also said, ‘’Have a great day!’’ It’s really the simple things like this that show me whoever is managing and hiring at this location is aware how important customer service skills are. The employees are pleasant and generally happy, which is RARE to find at many establishments these days. This experience alone will make me come back again to this location. Not to mention the drink was delicious and very well made!!! Well done,...

So just stopped to get a cold brew. Placed an order thru the app. Went thru the drive thru was told to pull up. Got to the window and was told they were out of cold brew. I get it it was 7:30. She said I could get an expresso shot. She was kind of snippy when I told her that was not the same. I made comment that I already paid so I guess I would have to get something different. She never offered to refund. Any time there is an issue they don't like to do a refund because it seems that only a few there know how. Since the reno I have not seen any improvement in the staff. Was hoping that they would take some pride in their job but no that is not the case. So much for hoping and thinking that I would back to the location at Ashley Dr.Their lobby is closed has been for 1 1/2 to 2 months. Drive up only and they...

Terrible service. They disconnected their phone number so no one can call them or speak to a manager. Its been numerous times I have recieved burnt food and even COLD food which I didn’t know would be possible. There is a teenage blonde girl who always checks me out at the drive thru and she doesn’t speak a single word just smiles at u in a sarcastic manner, my daughter says she is always giving her rude looks and attitude. Last time my daughter went through the drive thru they shut food down more than an hour before closing, she ordered 2 of the same drink— got up there and the blonde girl only rang out one gave it to her and shut the window. She said she ordered 2 and the girl rolled her eyes and just walked away without saying anything. finally she gave the drink and that sarcastic...