TeaCup — Restaurant in Des Moines

Lackluster service and food. I do not understand all the rave reviews, as the food we got would not be considered good by anyone who has had Vietnamese food before. The Banh Mi (we tried several) had low quality and poorly seasoned meat and very little filling in general, was mostly bread (and couldn't taste any pickled vegetables for example). I was still hungry after and usually a good banh mi will fill me up. Fresh spring rolls were also boring, almost completely filled with bean sprouts, no detectable herbs or other flavor, boring sauce and ridiculously expensive for what they were. They also left part of our order out of the bag but didn't care to come give it to us as we stood in the parking lot for several minutes afterwards. 3 stars because the teas are pretty good, good selection of flavors, different kinds of milks and you can control the level of sweetness. I would get tea here again but nothing else. So disappointed because I love banh mi and was hoping to find a great new place...

Very nice clean restaurant. More like a sandwich pick up and take out kind of thing. Family member of got a bubble tea and I got a sandwich. The sandwich was actually pretty good. Only cost $1.50 extra to get extra meat put on it. Their selection of bubble teas was quite extensive and surprising. My family member got the milk tea with honey and it was actually pretty good when I tried it. Bummer for me they did not have any alternate sugars. I stay away from white sugar as much as possible. I'll come back as the sandwiches were quite cheap around 5 bucks for a good size sandwich. Especially if you're going to go fishing I would stop here grab a couple sandwiches and some tea and go down to the pier and fish. Or better yet go to the park and camp out on a blanket. If you're not a bubble tea person there is a very nice market in the same building with an extensive...

I ordered a Thai tea, and the cashier asked me which topping I wanted. I asked where I could see the options, so they showed me a screen with the available toppings. I pointed at the crystal boba, which was what I wanted. My partner ordered the same topping as well.

However, when we received our drinks, mine had regular boba instead, while my partner got the crystal boba as requested. When I went to ask the staff about the mistake, they gave me an attitude and showed me the receipt, insisting I had ordered regular boba.

The way they responded was rude and dismissive. I was very disappointed with both the customer service and the drink itself — the Thai tea didn’t taste good at all. I couldn’t...