Jack in the Box — Restaurant in Diamond Bar

usually no issues but today just disgusted me so much.i ordered jumbo jack with cheese and 2 tacos . initially I was going to let it go but I just couldn't! first of all how do you run out of American cheese or cheese slices to the extent you put shredded cheese instead . it looked like worms on top just nasty and messy and the presentation was a hot mess. it also didn't taste the greatest and I definitely complained to Postmates and got refunded . if you're out of cheese slices put swiss or another one or tell the driver don't just go rogue and shredded cheese is good too but it doesn't fit with this type of burger imo. Also cheese slices are on the majority of your items so I bet the worker was just too lazy too go get it out the fridge or whatever. I wouldn't have minded had the whole thing not looked like a 2 year old put it together . proceed with caution when...

No one at front counter, had to drive through. I ordered #4 should be $7.59 I was charged $10.59.?. I went inside to get a $3.00 PLUS!! tax refund and the correct meal (wrong food) . No one new how to do a refund, called 2 shift managers. She finally agreed to give me a refund of (get this?) $1.40 because she said there's tax on it? That's over 50% tax pluss I already paid tax of 9.5% and that would be over 60% total tax. That I paid and should have been refunded the tax not charged more tax W.T.F.??? Pluss when I did finally get the correct food it looked like they stepped on the burger? And there was something wet on the frys!! I through the whole thing out... don't go to this location!!! They should close it. And by the way when I asked why where they charging me tax again all of a sudden none of them...

I was with my Lyft driver so we made a pit stop to grab some food, I was patient but two patient my driver noticed how long it was taking, I felt bad cuz it literally took approximately 25 to 30 minutes to have our food served to us. I did not appreciate the behavior of the employees who actually stood at the register with a customer and their phones out at the register, I wanted was to get some food but I did see the cars going through and receiving their food it wasn't quite sure why the food was delayed for walking in for service. So it was a very bad experience therefore the food didn't even satisfy or help the system...