Krystal — Restaurant in Dickson

My service review is a one star because- my brother and I stopped in to get food and the boy at the window tried to keep my brother debit card!!! Claimed he didn't have when it was JUST handed it to him. He did give us the receipt but claimed he didn't have the card. My brother had to pull up. Park then walked up to the window. He reached in the window and grabbed his debut card that the boy had RIGHT by the register. The lady at the window (customer) seen it all and didn't even pay for her food she just left! Another worker at the window asked what was going on he told them that the boy tried to steal his card. We don't know what happened after we left. The food is great! Just make sure you get your card back because it was right there in front of that boy in...

I’m a truck driver and I had to walk up to the drive through window for service at the Dickson, TN location. At most places, not being in a car, I get turned away, but not tonight! On Saturday, the 5th of July, I was welcomed to the drive through by Tia who was pleasant and engaging and heartily took my order. The meals were made by Paul and I have to say, the chicken sandwiches I ordered were quite delicious. For the price, I was surprised at how thick the chicken was and the fries I ordered made the meal. I stopped to work out across the street for the following morning and I’m glad that Krystal’s was open. Good food and good customer service, if I’m in the area at some future point I’ll make sure to...

I got a Sack of 12. Buns where so wet they fell apart. They couldn't even get them in the box at the restaurant, but sold them to me anyway. Iv been a Loyal customer Since I was a kid.and I go by 2 or 3 times a month, but now never again because of the way I was treated when I called to let them know what happened. The manager told me she was sorry and would replace the order and I said ok. I stopped by to get my order replaced and they have said my name was not Wrote down and they were not going to replace my order. If this is how you do business I will never get a Krystal again. I'm sorry you have let your restaurant decline like it has. I just can't waste my money on food like I got from...