Honest Roots — Restaurant in Doral

I Would just like to say I am a loyal customer since the day you opened. I love your food. But today, had a terrible experience with your service. I understand things are difficult due to COVID-19. But us too, as your guests, are also experiencing difficulties. I went today during my work lunch break and I ordered over the phone. We paid over the phone but I only had 30min to eat and I asked if I could just eat inside with my coworker. They said ok and let us in. she said she can make an exception for us. We even agreed to pay for the 18% additional service fee for eating inside and I ordered extra drinks and food inside so that our server can make extra tip. I wanted to make sure we had a bill opened with her while we took a table inside. She then gave us the bill after and explained the extra charges being from having to take our to go order out of the bag to place them on regular plates. We didn’t understand why, we never even asked for the to go boxes to be removed and none of this was explained in the beginning. the bill was $45 PLUS the to go order I had already paid. In total my quick 30min lunch break turned out to be $90 because of all the extra charges we were penalized for. these extra charges were not explained to us in the beginning. we had only agreed to pay for the 18 % charge with no problem. But I don’t think it’s fair to include extra charges in the end without explaining why in the beginning. If this would of been explained I wouldn’t have agreed to sit inside. We were basically penalized for being customers and for ordering extra...

I have never left a review before, especially a bad one, but Honest roots, formerly known as Michis left a bad taste in my mouth. We(2 people) came in at 8:15 PM, and one of the first things the server said was "The kitchen closes at 9:30" immediately made us feel rushed even though we had almost an hour and a half, had we arrived at 9 or more, it would have been understandable however that was not the case. Next, the food and drinks that are below average at best, like the hibiscus tea, which ever so slightly tasted like hibiscus and instead had an incense or perfume like aftertaste. Then to the meal which the rigatoni salmon that tasted like store bought low quality pasta sauce, but the salmon was allright. Next the carne asada I had asked for medium term, and they gave me medium rare closer to rare, and the portion size made no sense, it was almost all rice and a smaller portion of the meat. And lastly, the entire time our server was eyeing us down making the atmosphere very uncomfortable and unwelcoming as if to intimidate us, every single time she passed us not only did she have a bad attitude she had the machine for the bill out(POS) as if she wanted us to pay and leave, and it still was not even close to 9:30 where only the kitchen would be closed not the place. Also, after all that, we come to find our bill being 70 something dollars because of a service charge of about 10 dollars already added and not advertised at all, AKA bad experience and charged for a good service which we did...

My OCD could not stand the sight of this disastrous cheese avalanche. 🫠 Personally, I prefer my pizza toppings evenly spread.😂

Ok, seriously. My rating is based off of a few factors that had nothing to do with the wonky looking pizza. I was drawn to Michi’s while browsing through UberEats (poor little pizza was probably manhandled in route) After reading Michi’s Margarita pizza description I was filled with joy and anticipation.

😩#1 - I was expecting fresh green basil leaves… I didn’t consider… maybe Michi’s claim of “fresh basil” was actually freshly sprinkled, vintage tasting, dried herb…maybe it was oregano? 🤢

😣#2 - I attempted to contact Michi’s in Doral immediately after opening the box. Nothing. Uber Eats was unable to issue a refund. Annoyed by the missing leaves I attempted to contact Michi’s the next day. Nothing.

😮‍💨#3 - Gotta admit, I was hangry. Filled with regret, ignoring my judgment, I thought “at least give the poor pizza a taste”. SMH. I took the classic first bite. Gross, nope. I sampled from the crust…wtf?! No. To be absolutely sure I bit into the side, and Nope.

I learned that night…you CAN f*ck up a pizza & Michi’s in Doral won 5 stars for that. If you don’t think the picture is disappointing, you don’t care about fresh herbs, and/or you are a fan of “Cuban style pizza” You and Michi’s in Doral will be the...