High Noon Brunchery — Restaurant in Douglasville

To Whom It May Concern,

I typically don’t leave reviews unless I’ve had an exceptional experience—good or bad. In fact, this marks only the third time I’ve ever written a negative review. I feel compelled to share feedback regarding my recent visit, as it was a special occasion that unfortunately fell short of expectations.

My daughters took me out for a belated Mother’s Day brunch, as I had worked a double shift on the actual holiday. Like many of your staff, I work in the service industry as a bartender and server, so I understand the demands and challenges of the job.

Our server, Lisa, started off well, but several missteps followed that were never properly acknowledged or addressed. To start, my daughter was served a mango orange juice with alcohol in it—she had just turned 21, thankfully, but she didn’t ask for alcohol in her juice. We ordered a carafe of mimosas, which was served warm. I brought this to Lisa’s attention, and she returned to say the bartender mentioned they’d all be the same temperature. This suggested either a cooler issue or improper storage, but no correction or alternative was offered.

We also ordered fried green tomatoes, which never arrived. Our entrees came out instead, and when I inquired about the appetizer, neither the food runner nor Lisa seemed aware or concerned. After receiving our check, I reminded her we hadn’t received the tomatoes, and she appeared confused. I ultimately spoke to the manager—an extremely kind gentleman whose name I regret not catching—who apologized and explained that the OJ had been mislabeled due to the previous day’s rush. He comped my entrée and sent out the tomatoes, but by that time, we were ready to leave.

This brunch was meant to be a meaningful celebration for my daughters and me—it was our first time all enjoying drinks together, and the first outing like this since a major family tragedy last year. While I appreciate the manager’s professionalism and attempt to resolve things, Lisa’s lack of accountability and care was disappointing. She made no effort to apologize or acknowledge the mishaps and did not even thank us or say goodbye, though she did so for the table behind us.

Despite the experience, I still left a 22% tip, as I understand the value of hard work in this industry. However, I typically tip 50% for great service. I would consider returning to your establishment, but in the future, I’d prefer to be served by someone who takes ownership of their service, treats every guest with respect, and doesn’t let factors such as age, race, or appearance influence their level of hospitality.

Thank you for your time...

WARNING WARNING

DO NOT BUY FOOD FROM THIS ESTABLISHMENT WHILE YOU WAIT IN LINE AT YHE GREYSTONE. DO NOT LET THESE GRIFTERS TELL YOJ CAN TAKE THE FOOD IN; YOU CANT! I REPORTED THE ESTABLISHMENTS ACTION TO GREYSTONE AND PLAN TO ALERT THE CITY OF DOUGLASVILLE OF WHAT THIS RESTAURANT IS UP TO My order was bland cold and I was charged for two bottled waters and got rwo Styrofoam cups of water

CURTIS(ONE OF THE OWNERS) I HOPE YOU CHANGE BIZ TACTICS OF YOU AND YOUR EMPLOYEES.

Here's the rundown

f I could give a negative star rating I would. Warning these people are scammers I have a warning for future customers. First. I went a concert at Greystone amphitheater. The wait staff was giving out cards advertising the food while i was waiting in line to go into the concertth AND if your order they would bring it to me AND assured me we could take it in. Okay I ordered 2 orders of wings (honey ranch something flavor) and. Two bottled waters while I was in line. We waited about an hour and when yhe order came I got some bland flavorless wings and two Styrofoam cups of water. By the way the bill was 35 dollars. Oh by the way it was delivered just as we entering; the order comes. So now I have waited an hour in line for food that I was assured I could take In. They put the real customer service on by stating right before I pay and go in "oh yes they will let you take our food in" Now after listening to this I get to the entry and they say no you can't take that in. So now I just paid. 35 dollars on food, going into a concert I can't take the food in "IMPORTANT " I CALLED AND TALKED TO CURTIS AND HE STATED HE WOULD REFUND MY MONEY JUST COME BACK. THEY WERE CLOSED ON A SUNDAY. I live in Lawrenceville mind you. THEY WERE CLOSED UNTIL WEDNESDAYS . DO YOU KNOW THESE GRIFTERS CHARGED ME FOR TWO BOTTLED WATERS EVEN THOUGH THEY KNEW BEFORE THEY SENT THE ORDER THEY HAD NONE,THEN. SHOWED UP WITH TWO STYROFOAM CUPS. BOTTOM LINE I PAID 35.00 FOOD WAS EHHHH (WINGS AND FRIES) DONT ORDER (HONEY RANCH flavvor) I HAD TO THROW AWAY THE FOOD BECAUSE I COULD NOT TAKE IT IN. I TALK TO ONE OF THE OWNERS CURTIS, HE GAVE ME THE OLD "OH IM SORRY SIR I DIDN'T KNOW MY EMPLOYEE WAS DOING THAT AND COME BY. TO GET A REFUND. YO CURTIS I LIVE IN LAWRENCEVILLE AND THE CONCERT WAS ON SAT. HEY CURTIS I WILL NOT COMING TO YOUR SPOT AND WARNING PEOPLE NOT TO PATRONIZE...

This was my second visit to High Noon Brunchery. During my first visit, I made a reservation, but upon arrival, there was still a 25-minute wait. Despite that, the food and service were good enough that I decided to give it another try, assuming the wait might have been a one-time issue.

On this second visit, we were seated quickly, and our server was attentive and pleasant. The food was solid again. However, the experience with the drinks—specifically the iced coffees—was disappointing and ultimately soured the visit.

I ordered a white chocolate iced coffee, but when it arrived, it didn’t contain any white chocolate. They remade it, and the second attempt was correct. Then I ordered a butter pecan iced coffee. Again, it was made incorrectly the first time—overly milky and lacking coffee. The second version was also not made right. After two failed attempts, I decided I no longer wanted the coffee and asked if it could be removed from my tab.

Unfortunately, the restaurant has a strict policy of not removing items from the bill, even when they’re made incorrectly. You would expect some flexibility in situations like this—perhaps a gift card or at least an acknowledgment of the error that doesn’t require the guest to pay for something they didn’t enjoy.

To make matters worse, the bartender who made the drinks came over to address the issue, but instead of trying to de-escalate or understand the concern, he approached in an aggressive, defensive manner. His attitude felt combative, which made the situation even more uncomfortable. By that point, the item had already been charged to my tab, and I didn’t see the point of his visit—it only made things worse.

We asked to speak with the manager, who did come by, sit down with us, and explain their policy. While I appreciate the manager’s willingness to discuss the issue and acknowledge that the bartender would be spoken to, it didn’t change the fact that the drinks were mishandled twice and that I still had to pay for something I didn’t consume.

Overall, I can’t recommend High Noon Brunchery. Customer satisfaction is a huge part of any dining experience, and this restaurant clearly lacks the flexibility and hospitality to handle mistakes graciously. If there’s a no-removal policy, then the least they can do is ensure items are made correctly the first time—or certainly...