Nancy's Pizza Douglasville — Restaurant in Douglasville

If I could give this restaurant no stars I WOULD. Decided to try this restaurant with my husband and children for the first time and from start to finish it was a terrible experience. We walked in to signs saying “wait to be seated” after waiting an employee from the back yelled “ yal can sit anywhere” we sat down at a table that was dirty so we decided to choose another table. Our waitress had a terrible attitude. We ordered wings, fries, and “stuffed pizza” not being familiar with the what a stuffed pizza should look like we were immediately surprised to see how messy it looked and did not want to indulge due to having two toddlers who would absolutely make a mess with it. I proceeded to tell the waitress we did not want the pizza instead of offering another choice, she immediately said “why, this is what you asked for” with a attitude after we explained why which we shouldn’t have had to but I digress on that. She picked the pizza up and walked away with the worst attitude I’ve ever seen. As a woman with many years of management experience I politely walked to the bar and asked for a manager. I was then greeted by the “owner” as I explained the situation and the disgust with the customer service I received, the waitress interjected many times and the owner allowed us to go back and forth as it got heated she was pulled away by another employee not dismissed by the owner (red flag) .My husband stepped in as I was being blatantly disrespected, The owner proceeds to say she values customer service but was offended by my husband’s attitude as he was only defending his WIFE as any HUSBAND SHOULD. We were dismissed from the restaurant and told not to pay for the wings that we offered to pay for despite the disgusting treatment and customer service. If you do not want to be treated poorly after you express a customer service discrepancy,...

Restaurant is very overpriced for the items that you are getting. Over 30.00 for a medium stuffed pizza, and $15.00 for and italian beef sandwich. This restaurant chain started in Chicago, so i had very high hopes for this meal. My husband is from Chicago, and I love the Italian beef sandwiches, but Nancys italian beef was less than sub-par. (Compared to other Chicago italian beef sandwiches. Now, even though i was extremely disappointed with the sandwich, i was surprisingly impressed by the pizza. I did have a taste of the pizza, and it was delicious! The girl that sat us was very pleasant and helpful, however the waitress was not. They seemed to be short staffed (but who isn't these days), Never returned to refill drinks, or check with us to see if the food was acceptable. Only returned to drop off the check.

Unfortunately, we will not be going back, which is a shame, because my hubby does love his Chicago style pizza. So, i guess he will have to wait until our next trip back north.

(Edit). I have worked in the restaurant business (as management and wait staff)the majority of my life, AND I also own my own business. I understand about costs, overhead, etc. I also understand about charging premium prices for premium food. Which , sorry to say, your food is not premium but the prices are. I also understand that prices should vary depending on the market you are in... you are not in Chicago. You are in Douglasville. This was an opinion of my visit, and I stand behind said opinion. Maybe someone messed up your product for the day, who knows? Maybe retraining your staff and teaching them to be attentive and to anticipate what their customers need may make someone elses opinion a better one.

Maybe open your eyes to what is going on in your restaurant, but then...

I have been two times now, Pizza has been delish. I really want to try the stuffed pizza. Wings are on point and great size. It’s a lil pricy. I’m not a Cesar salad fan, but their’s is top notch. Yes it takes time to get order, but understand everyone is understaffed. If you want fast food, go to fast food. I say this because, while picking up to go this afternoon, there was a lady whom came in, after the person behind me. And was so rude, for no reason what so ever. The lady working the register (whom was also prepping food in the back) took the persons order who came in behind me, call her customer C had already made statements under her breath about her order not being ready. When customer B finished placing her order Customer C ask if that was proper protocol to skip her and allow someone else to order, mind you she came in after customer B. Customer C was very rude stating that this was her first and last visit, and that she would tell her “office” not to order from them. Then walks to the dining area I guess to complain to someone else. Lol her food was ready when she got there, she had to wait for one person to order.. I guess she thinks because she placed an online order the staff should just drop everything for them? Lady behind the counter was polite and professional to her. Anyways- When her review comes have no fear, it’s all a lie and will be happy to provide the video of the entire ordeal as I was watching/recording Biden on tv playing with filters and happen to...