The Last Chair Bar & Grill — Restaurant in Dover

This is turning out into a nightmare. We dined at this restaurant last night where we were treated with mediocre service and decent food and horrible customer service.

When we checked in with the hostess, we were offered indoor or outdoor seating. Based on faster availability, we chose outdoor seating. We specifically requested for a seat near the heaters as it was getting fairly chilly. Once shown to our table, we realised that there weren't any heaters nearby. We requested that one be moved to near our table or we be moved to a table that was a bit warmer. We were told that they will 'check'. This happened 4 times. The server could have told us at any point between these four times that moving a heater was not possible and there might be options inside. I didnt occur to me that the onus of knowing a restaurant's blueprint and available seating is on the guests. I'll keep that in mind next. We did see two parties actively have their heaters moved for their tables. So the restaurant's claim that heaters cannot be moved, is at best, a lie.

We were served about 20-30mins after being seated. Usually most restaurants start us off with water, atleast. Not the case here. I'm not fussed about that, but when you order drinks 30mins after being seated and wait another 20mins for said drinks, it does appear rather unpleasant. We understand a busy night and were prepared to give them the benefit of doubt, but when tables that were seated later started receiving their orders, we felt a fair bit of unfairness. I'll remember to place our drink order with hostess just prior to being seated, at the next restaurant we go to, just in case.

We then placed our orders in for food which arrived about 20-30mins after. The food was decent overall. The surf and turf, pizza, and nachos were fantastic. So points to the restaurant for those. At this point we did request that we be moved to another table that's slightly warmer, which was denied because 'our order was already in the system', whatever that meant. We left a note for the management so that they understand what happened with us and hopefully prevent such marginalization. I commend the restaurant's ability to defend their staff and am very pleased that they are standing with their servers. Kudos! But this is not the way. We accept that we are all humans and like people, restaurants too have off days. We gave the server and the others there enough benefits of doubt. But being wronged at every step of the affair will end up with a lower tip. It would be great for a customer centric establishment to figure out how customer service works. I'm happy for all those people who had positive experiences, but that doesn't erase mine. Calling up and ​hounding our party that had a bad experience and leaving derogatory comments either over call or on Google is just plain rude. It's one thing to defend yourself, but an entirely different thing to witch hunt in this manner. They told us we aren't welcome anymore, I'm more than happy to avoid such an immature...

Apparently lots of reviews say this place crumbles when it’s actually busy, and I can agree. Maybe it’s better when it’s quiet. I’ve visited a few times before but never ate. I’ll start off with the good/decent. The beer selection. Our server. The atmosphere. My meatloaf plate. The game room looks cool.

The bad: The wait was 30 min so we tried to sit at the bar and the bartender was basically ignoring everyone. I get that it was busy, but he seemed to be in a pissed off mood. We couldn’t even get his attention before our table was ready (earlier than 30 min). My friend was drinking old fashions with Buffalo Trace. He ordered a second one but asked for no cherry. They brought out some concoction that had what looked like a half eaten orange in it. We all tasted it and agreed it was almost all simple syrup and undrinkable. My friend was very polite and said he never does this, but the drink was very bad and could he send it back and just get straight Whisky on the rocks instead. When the server brought out the new drink, he said that the manager said he needs to charge us for the other drink since Buffalo Trace is “expensive”. He also said he even thought that was messed up. Instead of get the manager to the table and argue before our food even came out we decided to let it go for now. My meatloaf was fine as I said above. My one friends chicken wings were luke warm at best when they got to the table and became cold within 5 minutes. They tasted like they were cooked before and then microwaved. The “blue cheese” looked and had the consistency of something that I won’t bother to mention. The chowder tasted like someone had opened a can or Campbells soup and poured it in and microwaved it. My other friends Tuna was also basically sushi on the inside (yes we know it’s supposed to be cooked rare but this was ridiculous) Everything on his plate was luke warm at best aside from the string beans which were hot. We debated on pressing the issue with our bill that was EXTREMELY overpriced, but my friends wanted to not even bother because we doubted anything would be changed. The Last Chair should really be the LAST place you...

OK - so by all the other reviews, I must have gotten the "Murphy's Law" food because mine was WAY different from what other's have described. It was Sunday late afternoon/early evening and my family and I ordered a Margherita Pizza.

We were starving from skiing most of the day, and from not having anything substantial to eat since breakfast, were really hungry. The pizza came and we dug in. After a few minutes of engulfing our pizza, we all looked at each other in wonder. My wife started putting Parmesan and hot pepper flakes on her slice, my daughter simply stopped eating altogether, and I reached for the salt and pepper. All of us commented that the pizza had NO FLAVOR - NONE.

I've never had a completely tasteless pizza. I didn't think it was possible. The pizza did not taste bad, it did not taste good, it simply did NOT HAVE ANY TASTE. No flavor from the crust, no flavor from the tomatoes, no flavor from the cheese, and no flavor from the basil - what??? Even the cheapest, no-name, frozen pizza has some sort of flavor - so we were completely baffled.

After adding salt, pepper, Parmesan and hot pepper flakes, I was able to eat the rest of my first slice - barely.

We each endured one slice of pizza, drank our beverages (my draft beer WAS good, thank God), and asked for the check - no thanks, we did not want a to-go container, one slice was enough. Besides, there was an open gas station on the way to the hotel that probably had some chips or something to eat.

I honestly hope this was just a fluke. I'm hoping that the "chef" just had a really off day and was just experimenting on non-flavor floods or something. In any case, I don't really care, I won't be back, once is enough, and I'm still confused at how you can have an absolutely tasteless pizza. This goes on the list with Bigfoot, UFOs, and the Lochness Seamonster - just baffling.

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