CLUB db LOUNGE — Restaurant in Downey

This rating is not for the overall club itself. I actually love this place and have always had a good time minus the incident that occurred in January of this yr. I was with one friend who was asked by a man at the front entrance if she knew me. Obviously she told him yes and we were both immediately told to step to the side of the line. At this point we had no idea what was going on. We proceeded to wait a few minutes while watching the other person proceed to check IDs and let others in before us. Nothing was said to us until my friend asked the same guy why we were told to step to the side. Let’s keep in mind the fact that no one ever looked at my ID. He then told her that we couldn’t come in because I was so called “banned” from the establishment. I asked the guy why I was banned and he refused to tell me. We were literally told to have a goodnight. We were so humiliated that we started to walk back to the car. We approached a woman who was at the back entrance in the parking lot. I explained to her what happened and was told that only the ppl who manage the front door would have details on why a person would be banned from the club and that I should have been notified via email about it. At this point we were annoyed and even more confused. I was clearly misidentified for someone else.The situation could have been handled more professionally and we didn’t appreciate the way that we were treated. I sent an email from the company website and never received...

I was gonna give it a 5 star but after what they did to me if foul. Don't get me wrong, Erin & her husband are really nice, chill, and I have nothing against them, but that guy Adam banned me and my crew for no damn reason. He probably got me mistaken for another person cause I remembered... He didn't even know what color I had on ... I was just posting up by the stage and dancing a little with my friends. They said I was making a mess on the stage, first off it already be a mess on the stage and me and my crew are always the ones helping out by picking it up and giving it to security to dispose. Second we've been loyal customers ever since we came, we're cool with the waitresses, bartenders, floor cleaners, and the security. And third me and my crew always been drama free since day 1, all about good vibes and having a good time. I'm angry because it be crazy fights, people sneaking vapes with wax inside smoking in the main room, stuff way worse that I've seen since I been there and they only get banned for a short period of time but whatever we did which I still can't figure out, we get banned for life smh. Things like that ain't far, I believe the owners of the club should have the last say, I seriously think Adam doesn't believe in second chances because if so I would of been back already, I just wanna know iis their anyway I can come back to my favorite club, whether I have to apologize to the whole staff or whatever, the life of the party has to make a...

Im always down to go to DB Lounge. Unfortunately yesterday there was an incident that occurred that left me , as a customer , disappointed. I don’t mind spending money for drinks , as long as the drinks are GOOD! To start of the night, I ordered a margarita. Unfortunately, I wasn’t able to reach my go to bartender because he was busy. Since there was others, I decided to order. The drink was NOT GOOD. The margarita, was peer lemon.. I couldn’t swallow because of how acidic it tasted, I even asked my friends, if they tasted the same thing. They all agreed. I kindly asked the bartender, if he could re make it or add more alcohol because it was peer lemon. He told me, to add more alcohol, I’d have to pay. I said no, then remake it. He declined. How are you going to make me pay, for a drink that I can’t swallow? I was very upset and made it clear how upset I was. I didn’t consume the drink at all. I kindly requested another bartender, he was very attentive and asked what was wrong with my drink, he understood. I asked him to please throw away the drink and make me a new drink. (I still paid for the new drink). DB Lounge was my go to spot, definitely there is some bartenders that do not care about customer service. Customer service is super important, especially in a night life establishment. Management , please train the bartenders to be more customer friendly. Now , I’d have to pick another go to club...