Bonefish Grill — Restaurant in Dr. Phillips

The same as a reviewer of a year ago I simply cannot believe I am giving Bonefish a 1star review. My friend and I have been visiting Bonefish in Orlando for many years. Our first experience at Sand Lake Road, no longer there and since then other locations. We have always enjoyed the whole experience from the friendly greeting, the quality of not only the food but the staff that have attended to us and he comfort and decor of the restaurants. We have made recommendations to family and friends and they have found the same. Had this been our first visit to a Bonefish I can assure you the above would not be the case. We had a reservation, 14th May 2025. The quality of the food was as always good and tasty.The remainder of the experience left a rather unpleasant flavour. Our greeting was okay, although a little offhand. It was very busy so we gave allowances to both that and the time it took for our server to get to us. Our drinks order, appetisers and main courses were taken. Asked if we wanted bread, we said we didn’t, brought it anyway, but did take it quickly back when we reminded her. The appetiser was served, Bang Bang shrimp, which was, as always wonderful. Our main courses were served after we had finished the shrimp, but the dish the shrimp had been served in remained on the table. In fact we left the table before it did! We ate our main courses, didn’t want dessert and asked for the check. This again took time although the restaurant had emptied considerably. We were then left with the card machine with gratuity recommendations left showing on the screen. On reviewing the check we noticed that despite it being a Wednesday we had been charged full price for the Bang Bang shrimp. As regular customers we know about bang bang Wednesdays, and as it is on the Bonefish Facebook page and emails are sent to customers I would hope and expect that ALL staff members would be aware. We managed to eventually catch the eye of the meeter and greeter we saw on our arrival and when we questioned the price we’re told “ I don’t know, I will ask your server” We didn’t see the server again. Again, after a prolonged period, the individual we had spoken with returned with a gentleman, and he stated” we have adjusted your check” In my opinion, corrected may have been a better term. My friend and I both feel very disappointed and disheartened about the apparent lack of training and knowledge that your staff have about an offer that is long standing and regular is being allowed to happen and impact customers.

27/5/25

I have attempted to e mail as requested. As I live outside the USA I cannot gain access to your website. I was redirected to customer service, but my email couldn’t be delivered. I would be grateful if you could suggest a way for me to get you the information you requested, Thanking you in...

I go to this location often after work and sit at the bar. Several months ago they changed the twin Maine lobster tails to one large lobster tail, I forget where it was from. It was also pretty good not as good as the Maine. Yesterday I went back and things have changed again. They said they changed about two weeks ago. They have twin lobster tails again, but not Maine, the same other tail they had changed to but now split in two and now grilled with a chimichurri sauce on the side. Being that these are the lobster tails, I wanted the drawn butter as usual, but they no longer have it. The manager who served me the dish (Cathy Webb), said they cannot give me regular melted butter that they could not do it. I found it really odd. She said she can get me lemon butter, which I tried, but it was too lemony and actually drowned the taste of the lobster. I found it incredible that a restaurant of this caliber, and a chain of this size, cannot go in the kitchen and simply melt some butter for a customer for the lobster tails. And why would you even not have melted butter anyway when you are serving lobster tails but a chimichurri sauce instead? Really weird! The worst part is, I asked repeatedly isn't there a way to go in and just melt some butter for me and the manager said no we don't do that, we can't do that, we don't have it. Here is where Laura, the bartender, comes to save the day. After the manager walked away, Laura immediately went to the kitchen, melted some butter in a little bowl and brought it to me. I took all of five seconds. It was perfect for the job at the time and helped me enjoy the second lobster tail after the first one I had to force my way through plain dry lobster, with chimichurri sauce or over lemony and butter. It was not drawn, clarified butter like usual, but it was good enough. I want to commend Laura for going "above and beyond" for melted butter, which really shouldn't have to be upon request/demand for LOBSTER!. I want to say shame on you Callie Parter as a manager not taking care of your customer and just flat out saying it can't be done. Laura proved it can be done EASILY. Poor poor service from the manager! Message to Bonefish Grill: Stop messing with the lobster tails, they were once great, I've been a customer for many many years, and you keep screwing them up further! And if you're not going to at least serve melted butter with them, I won't be coming back! Keep the chimichurri lobster tails for some odd treat at a Mexican restaurant and do your Bonefish...

I have to applaud the chef for having done a most excellent job on the fish and chips. The fish was cooked well and possibly the best I have encountered. I wish my wife had an equally pleasant meal. She ordered a house salad and the mussels from the menu, asking for the dressing on the side for the salad and no tomatoes in the sauce for the mussels. The salad was mostly the hard white part of the lettuce that many people discard, but she did not make a fuss over that. She tolerated it expecting that her meal was going to be over the top. I mean, how can you mess up mussels? My meal arrived about ten minutes before hers. Her meal arrived WITH tomatoes in the sauce. She sent it back and the server said she would make sure it was done right the second time. By the time it returned, I was finished my meal. The tomatoes were gone from the dish, an "Ave Maria" moment. That was soon to be dashed when she dipped her first mussel into the sauce and tasted it. The sauce was SWEET! My wife is diabetic and counts her carbs carefully, ordering fish with a lemon, garlic butter sauce to offset any other carbs in her meal. Bringing it to the attention of our waitress, the young lady said it was a lemon, garlic, and butter sauce and wasn't sweetened. But my companion, a very accomplished cook herself offered to let the young lady taste it, but she declined. She told the waitress that it had a sugary sweetness to it, a thing that was not on the menu. The institution did remove the mussels from our bill, but it was a meal disaster. I did not mention, and should, the espresso martini that she was served. There were chocolate candy sprinkles around the glass's edge as one would expect salt around a marguerita glass, but the sprinkles were also in the foam of the drink and the liquid. Additionally, it was a very poor espresso martini altogether as a taste of it revealed. Who expects candy in an espresso martini? The meal was slow, incorrect, and unappetizing for my wife. She deems it a complete disaster and left hungry and ill-tempered. My marguerita was exceptional and between that and my fish and chips, my meal was fine. I only wish my wife's experience had been...