Visit Orlando — Local services in Dr. Phillips

First of all, let me state that I not the type of person who would write a review not to mention, a negative review. However, I am very disappointed with the service my family and I received on our recent Florida vacation (Oct 8-15). During this year's vacation, my family and I wanted to try something different from the amusement park scene; so, we decided to purchase tickets to the Wild Safari Drive Thru Park to see animals up close, in addition, we purchased tickets for a 30 min air boat ride for Oct 13th (trying something new); however, the agent we spoke with (Luis) did not mention that the airboat ride was non operational until Oct 17th. When I called the Safari park to schedule reservations, that is when I was told of this issue; I was advised to contact Visit Orlando from whom I purchased the tickets. I knew that the tickets were non-refundable but when I explained that we were not fully informed regarding our itinerary, I was told there was nothing I could do to get our money back for the airboat portion. We spoke to various agents (Joan, Fernanda & Tina) requesting to send our issue up to Escalations but we got nowhere. An hour later we received an email stating that Visit Orlando reviewed our order and was sorry to inform that we could not be refunded the airboat portion. Since we couldn't get a refund for the Safari park, we decided to go while we still pleaded our case. Once we arrived we were told that the alligator park was closed due to Hurricane Ian. Before entering the park, we pleaded our case again with Sam Severs who is Wild Safari's Operational/Sales Manager; she took our information and told us that she would take care of the issue and assured us that we should receive a refund. Until this day, we have yet to contacted by Visit Orlando regarding issuance of a refund. I don't appreciate my money being kept due some ridiculous technicality. Regardless, of the "no refund" policy, I think it is good business to make exceptions, especially when the consumer was not fully informed. I have learned my lesson and I will not deal with 3rd parties when it comes to purchasing venue/park tickets. I hope this review will be helpful to...

I work in sales (retail ) for 20 years plus one thing I do know to Speak to the customer In a kind understanding way is better than being in a pushing non-kind way. I was going to speak to a manager however the guy who I spoke to Kevin Scott claims he’s the manager and the district manager of visit Orlando So I figured if I can’t talk to someone I would Write a review Since I can’t talk to anyone This just happened this morning I called back Visit Orlando after they called me back from emailing them over the weekend I was speaking to Kevin Scott on the phone I was trying to get prices of the hotel plus the hidden fees that they don’t mention (Resort fee and taxes and fees) After My Calculation I told him it’s the same price that I could book at a regular hotel price then his attitude changed he became very pushy very not understanding and when I asked to speak to his manager he said he is the manager when I asked to speak who is above him he said he’s above everyone this is my experience with visit Orlando with Kevin Scott Be Aware...

My mother and I paid $75 for two tickets to Disney Quest months in advance, they do not allow for printing of tickets, will not make arrangements to get tickets to Disney Quest or the WDW resort we are staying in and they're not giving us a refund since we have no means of transportation. To go from our resort, to their location and back is about $60+ by taxi - that's not including the meter running for asking them to wait for God knows how long to just get the tickets. And to have the tickets mailed to you in advance was not reasonable either. The cost of "shipping" was more than what we "saved" on their "special deal". This is no savings unless you have a larger group of people...for 2, it's a rip off!

Bunch of bull if you ask me!!! Could have used that money for the actual vacation.

NEVER GOING THROUGH YOU...