Altitude Burgers — Restaurant in Florida

I came here on a field trip to Sea world seeking food and decent service, I got the exact opposite of such. In fact, this is one of, if not the worst establishments I’ve been to in my life, and that’s being generous. Me and 3 of my friends decided to go here as we all unanimously decided on fresh burgers and fries to eat, little did we know, frigid food is all that awaited us. Entering the establishment, the line was initially long, so we waited that out. We don’t blame anyone for this, but once we got to the man distributing the food, the first thing you notice is his attitude. He was clearly very upset, and it took multiple times for him to understand what we were asking for, but we ignored that and kept it pushing. The issue raised when two ladies in the front of the line were attempting to pay for their food, but for some reason the register wasn’t working. We ended up waiting over 30 whole minutes to leave the establishment, because the lady at the cashier refused to seek help, and instead just stared at the cashier with a stank face. She didn’t call maintenance, and she didn’t try to find a way to fix it, she gave everyone at the register attitude as if we broke the register. We were offered no new food, and instead we had to pay for cold food after 30 minutes of being in line. There was also absolutely no compensation despite all the time we spent in that line. Do not come here. The workers are miserable, the manager did not care about the fact that the register was broken, and instead ignored complaints and LAUGHED, and there is absolutely no care put into...

Went there last month and paid for all day dining. Was assisted by an employee I believe named Taquiqui and she was rude. My husband and I wanted the altitude burger, and she proceeded to tell me they weren't making it because they closed at 5pm.. but yet we were inside the building waiting in line this entire time already so why does that matter? She also claimed that she went around the line asking everyone what they wanted earlier to get the patties on the grill. I told her, my husband and I were never asked. She responded with a response pretty much saying "too bad". Was then told my only options were bacon burger or cheese burger. Why does it matter if you have to cook the patties still? Upset we paid all day dining and couldn't get what we wanted. We ended up waiting 20+ minutes for our burger, making our sides cold. My parents didn't get their burgers but yet the 6 people behind them did. Inside was crowded so I had my parents wait outside and I'll bring them their burgers. Yet, I didnt get 4 burgers.. I got 3.. now they have to throw ANOTHER patty on the grill and we wait again. Horrible service, that employee I dealt with also proceeded to tell another employee that I shouldn't talk to them the way I did. But what way? To inform you that we were never asked? She's probably the reason why this place is rated 2 stars, please act...

We waited in line for a good 15 mins outside, before they opened the 2nd entrance and we got right in. I got the bacon cheeseburger (only thjngs available) and my GF wanted the grilled chicken. They didnt have any avaiable at the moment so we paid for the food (cashier didnt really seem to care about the missing food) and waited a couple mins before the fresh tin full.of chicken came over. Girlfriend went over back into the line with the receipt and the woman making the burgers wasnt even paying attention after severall attempts, ignoring her and only still making the one burger even though other options were offered on menu. I tried afyer several attempts and Finally got her attention after almost screaming at her and asked for the chicken, she seemed to give me an attitude about it (sorry you know how to make only bacon cheeseburgers 6 at a time and nothjng else and ignore customers) and handed it over rahter rudely. Not sure if she did any cross contamination with it. We ate the food and it was dry, stale like(even with added sauces) and definitely not worth the money they charge. But we were really hungry after waiting and fighting with that woman. Better at McDonald's. For a place with focus on burgers, they failed. Thankfully we...