Up-Close Dining At Shamu — Restaurant in Dr. Phillips

Place was a complete let down. After We told them we were coming with two kids with allergies (5 days in advance) they told us they would accommodate. We called again the day before to ensure this was accurate as it was both kids bday. When we got there...what a mess! Host had was walking around because they couldn't find our seats. Then we waited 20 minutes to order only to find out all the food is pre-made elsewhere and they could not accommodate they allergies for both children. We did our best to make it work and still let our kids enjoy the orca show and ended up waiting another 45 min for food. 45minute for prepackaged food. Figure that one out 🤦‍♂️. We never did get dessert as I could only imagine how long we would have waited. And oh yes, everything was Pre-Paid so there's that. This was the worst experience at any restaurant our family has ever had. As parents we made the absolute best of it because the last thing you want are 2 kids to think, because of their allergies they couldn't enjoy their bdays. So we enjoyed DESPITE this place, their food, and...

We cannot in good faith recommend this experience to anyone. It seemed very unfairly advertised as a nice dining experience with a show. On the day we went it was a 6 minute show at most. To be frank the food was horrendous and the service is very slow which is no fault of the servers. They worked their butt off but and were expected to cover around 20 tables each on the day we went. We got cold fries and hospital style vegetables with some of the worst meat I ever had in my life. The desserts were fine but it's hard to mess that up. The server was a gem thankfully and tried her best to give us a better experience. She read the room very well. This was a watershed moment for me as I will also not be renewing my sea world membership after this year. This felt like a total tourist trap and the guests deserve better. This is the quality of food and experience I would expect from US 192...not a...

The staff was so wonderful, it really is worth the price for a nice rest and sit down to escape all the energy that happens at the park. Our experience was wonderful, our server, Devinne, was so nice and accommodating, dealing with us and our need for food that was peanut and egg free. Super helpful and easy going, just really appreciated how easy it was. Pat St. Louis was such a great chef, really went out of his way to accommodate our son’s allergies and be able to have a nice meal. Would 100% repeat the experience. Pat was such a stellar example, above and beyond, of a great customer experience, it was really not even expected, but I can tell from that encounter, that they treat every customer like they would their family. Don’t miss the experience! The Orca show was great, and up close encounter for what you would see from far away during the...