This couldn't have been more of a NON-customer-centric visit. Arrived around 7:30 on a Sunday night. Business open until 8:00 (at least). Immediately, the guy behind the counter, doesn't greet us, but instead says "we're out of a lot of items right now". Great... So, behind that (stupid) mask, mumbling the entire time, we have to figure out if there's ANYTHING we want to eat available, so that we can order, because we're hungry. He made it a point to tell us, after we told him we were dining in, "We close in 19 minutes" Great, totally accommodating. We order our food, and in the middle of him making it, another couple walks in and he's telling them, "We're out of just about everything". Our sandwiches were OK (Thundercloud has NEVER been great, but it was one of the few places still open), but my wife ordered Tuna, and the tuna was spread so incredibly thin, you could hardly taste it, it was all bread. Then, we're getting finished with our meal, and the same guy comes over and says, "would you mind throwing your trash away in the other bin? Since I'm cleaning this one?" (this is the bin right near our table). We both have a problem with this procedure by restaurant staff, where they do everything they can to be a) less accommodating and b) making sure you know that they're closing the restaurant, and - obviously - you're in their way. At least I didn't leave a tip, but I would certainly go out of my way (as I've done in the past) not to eat at trendy restaurants (like Thundercloud) when the food is no good, and they're certainly not in it for the customer. UPDATE: So I changed the time we were in the restaurant, because, evidently, they close at 8 and not 9 on Sundays, as I originally thought (my mistake). Although, I fail to see how this negates the entirety of the rest of my concerns, as if it MATTERS which day of the week and what time we had this lousy encounter at this place!? So, now, presumably, they can "figure out" (as if they weren't able to already) which employee I was referencing that gave us the bad service. Have at it, I'm sure it will make all the difference...
Read moreThundercloud is always good, a NY Italian and a Ladybird... Maybe an office favorite... A great dinner you can feel good about. This was a particularly interesting visit to Thundercloud, we've never been to this location coming from south Austin. The staff was very young and were very busy with call ahead orders. As we were ordering, we didn't wait too long, it seemed as though they were out of several ingredients tomatoes, there was concern over turkey and how much bread was left. Not sure when deliveries arrive but it looked like it would be a long night. All in all the subs were...
Read moreNEW REVIEW. Not sure what happened here but we ordered online. My wife ordered the Turkish Delight, but in a bowl. She's had this before so she knows what it comes with. She didn't expect they would forget the TURKEY. The quac was not fresh. So basically, it was a bowl of wilted salad. She was very unhappy. I ordered pastrami sandwich. It was dry. There was no thunder sauce, and had little mayo. The provolone cheese, I've never seen sliced that thin, it was translucent. Minimal pastrami. Overall disappointing and not worth $18. I've had better sandwiches from the...
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