I walked to my local neighborhood sonic with my lovely wife as the sunset in the gateway to the hill country on a cool April evening. Just minutes after ordering, a roller blade clad gal jotted out the door with my Oreo blast. It felt like the 1950s under the white fluorescent lights. A truly perfect evening. The first 10 bites were exquisite. That’s when I realized that the Oreos were simply dropped on top - not mixed in. What am I supposed to do with the remaining half of my blast? The economy is down 10% because of the tariffs. Apparently sonic is already cutting back on the amount of Oreos it puts in blasts. Now I feel like I am in the 1920s eating plain vanilla ice cream with no toppings as the world slips into...
Read moreThe food was as expected but everything else was terrible, I wanted to express a reasonable concern about this Sonic's choice to use 3rd party pos systems rather than the ones that intergrate into the sonic stalls. But the way I was treated by the management was outright deplorable, from the time I arrived i saw seemingly a train of baby-faced teens none of whom had any idea of what was going on. I finally spoke to the manager, 6' or so, black shirt & pants, short hair and beard to match. Spoke to me without regard to my options as a customer, did not seek to find a solution to our issue, and the whole time every time he finished a sentence he would start to walk away till I responded, like he's...
Read moreThis Sonic is consistently disappointing. They are always out of stock on food items, yet still take your order and payment through the app. When they can’t fulfill the order, they issue refunds at the store, even though app purchases can’t be refunded there, causing delays and confusion. I’ve had to wait weeks to get my money back, only to be told to call corporate. Corporate then refuses to issue the full refund and instead offers coupons that don’t even match the amount owed. They also never include sauces, even when they’re clearly listed on the receipt. Wait times are always long, no matter how busy it is. Poor management, poor inventory control, and zero accountability from both the store...
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