A&W — Restaurant in Dubuque

Always dirty and messy looking. Makes it look cheap and seedy inside. I was at the order window for like 5 minutes. No one responded. So I park and go in. The reason no one responded was bc the one and i only kid was on his precious phone chatting and texting away. Nice, real nice. I WAS going to get 6 meals to go, a galloon of rootbeer and a A&W gift card. So I ask about the gift card. The kid looked at me like I had 2 heads and each was speaking in different tongues and languages. So I ask again. His helpful response-go up 2 the front counter. Apparently he didn't want to be bothered with it. He had more pressing matters 2 attend 2 on his phone. So I go up to the front. There were like 11 people in line. I finally get up there and inquire about either an A&W gift card or one 4 Oky Doky. The kid screwed up his face and stepped back. U would've thought that I slapped his face or something. He kinda chuckles and says that they do not even sell gift cards...for either business. I'm thinking, WHO in this day and age doesn't sell GIFT CARDS?? Makes no logical sense whatsoever. So I left and went down and got supper at Wendy's. Piss on A&W. Their food is never that great anyway. I just wanted the gift card 4 my son so he could get a meal sometime and try their new shake flavor. He's been...

Usually this restaurant is our favorite. Today we went through drive thru and ordered two papaburgers and two rootbeer floats. We got two papaburgers and two medium rootbeers. We went back through drive thru and explained our order and what we received. We went to pay what we thought was the price difference but she charged us full price for the rootbeer floats. I again explained to her we didn't order the rootbeer so why are we paying for both? I expected to pay for a serving of icecream to put in our rootbeer. We cannot consume two rootbeer floats and two rootbeers and we didn't order that. Admittedly I got rude with her because the cost of four drinks was a bit more than the two we actually ordered. She slammed the window after saying "You got what you paid for." We asked where are rootbeer floats were and she said no, you got what you paid for and I didn't take payment for more. Geeesh all that hassle and rudeness because we wanted two rootbeer floats and two papa burgers? Why? All she had to do was give us two servings of icecream to put in our rootbeer, we would of paid for it and...

The food and beverage quality was excellent and fulfilling. Staff i interacted with were mostly friendly. The restaurant shares space with a gas station, and the dividing lines between restaurant and gas station barely exist. You can hear Billy Bob tell the gas station clerk what kind of smokes he wants while enjoying an ice cold frosty mug of root beer. Eh. Nobody goes to fast food joints for the atmosphere anyway, right?

Place could have used a little more tlc from it's staff too, as it wasn't very clean when I was there. Probably the biggest thing holding me back from giving...