Chicken Express — Restaurant in Duncanville

May 25, 2019 * 1 star because negative isn't an option 5pm on Saturday - Final visit. Been going here FOR YEARS & tonight after dropping $40 on food including a gallon of tea, we're told we have to pay for ice! That's NEVER happened in the past & the guy claims its policy for the last 2 years. Ridiculous! Up until today, they handed us cups of ice (small ones naturally) for each person in our group, 4-8 on average. The cashier, Years, was new (hopefully) or a complete waste of space! She made us repeat everything 2 or 3 times & still got stuff wrong. Order was correct, they had the food available, & it was great! But the service & paying for ice to go with drinks you bought there, was ridiculous! Bring back the owner from 5 years ago - he made sure everyone was trained & didn't charge for ice in cups for drinks you bought there! You just lost 4 families that average $35-$50 on food every other week or so. Hope that precious ice & no so trained cashier were worth it.

April 13, 2019 * 1 star 7pm on a Saturday - no breasts or thighs. Only needed 2 or 3 of one of them, only had wings & legs up with 7-8 cars in the drive thru. Why? Closing at 9-10pm means being PREPARED for that business as it comes in! Went elsewhere to eat.

Feb 2019 - * 5 stars Wonderful service - unless you order gizzards, then they can't seem to differentiate between gizzards & livers. Shocking surprise when a to-go order!

Tea is fresh, rolls are wonderful (but greasy), biscuits are tasty, okra is always the right crunch & temperature, &...

The young man running the drive thru window on the 23 at 9 pm needs to be trained. We pulled up and he came over the speaker and mumbled something about us ordering. I ordered my spouses meal and before I could even finish getting the words out of my mouth he came back in shouting words I couldn’t quite understand. We finally clarified the side for her meal and the drink and he shouted, “ THAT IT?!” I replied that we needed a roll for her meal. He then told me to pull up. I told him I hadn’t finished yet and tried to order my meal. He never came back on after about 3 minutes and I noticed the cars had all pulled up and now I’m holding up the line growing behind me. I decided that any further attempts to get my food order would be met with resistance so I just paid for my spouses order and patiently waited. He came out the window with the payment machine and I tapped it and it went through. He just stood there with the payment machine in my face. I told him it went through and he handed us my spouses box and closed the window. After another minute he came back out and said “DID YOU NEED SOMETHING?!” I replied yes we had a sweet tea with her order. He said he didn’t know. I finally said “ well I was going to order more but you cut me off at the box and never let me order”. He replied “Have a blessed day”. So I ended up having to go elsewhere for my meal. I don’t know if he was on drugs or what but he wasn’t listening and acting normal in anyway. New to the area and will never try this chicken express again....

We waited in the drive through line for 15 minutes after ordering #5 6 gizzards, fries & a drink. When we got to the window, I paid for the meal & got my drink. Then Carolyn said, "It'll be 4 to 5 minutes before your gizzards are done, is that ok? " I told her that we had already been waiting 15 minutes after we placed the order & I already paid for my meal, so I guess so. She said, "The cook just dropped them!" She asked me to pull up front & I did. We waited an additional 15 minutes, before I got out the car & went into the store. I then asked the young man that was filling orders if my order was ready. Then Carolyn looked at me & then went back in the corner at the drive through. The manager came over & GUESS WHAT! Those livers were just sitting in a tray! She just filled my order & said so you want some chicken? NO, I don't want any chicken! I want you to AT LEAST APOLOGIZE & THEN give a resolution! I have NEVER felt like my time, money & complaint was such a inconvenience to them. I will NEVER BE BACK & WILL MAKE SURE I talk to EVERY CHURCH MEMBER & PERSON that lives in...