Odoms BBQ #2 — Restaurant in Duncanville

Odom's BBQ Inc. 1 & 2 we stood outside your establishment from 11am to 12:09p with no communication from anyone that your opening time was being delayed. A lady showed up around 11:25am and argued with a patron (disabled VETERAN) about the handicap park in front of your business. He moved his car, she went in and not once did she come back to communicate a delayed opening. She didn’t have appropriate license plates nor did she put a placard on her mirror. Anyway, a gentleman came out of back gate, got in silver truck, saw us (while acting like he didn’t see us) and didn’t bother to address us. More patrons showed up and inquired about the opening because there was 5 of us already in line, they chose not to wait. A couple of people went over to him and asked the opening time, he told one 15 minutes and the other 10 minutes. I sincerely tried to ignore the reviews on google and Facebook. Now, I have concrete proof of the level of customer service that is provided. How do you ignore people standing in the heat/sun that are coming to patronize your business?? Then you have the nerve to say we don’t support our own. Don’t be mad about this post. You should thank the lady in the red car and the guy in the silver...

The customer service here is terrible. Don’t waste your time or money. I stopped by after work to grab something to eat around 4:45 p.m. The hours of operation on the door say they close at 6 p.m., and online it shows 9 p.m. — so I thought I had plenty of time. Instead, the owner walked in with a very bad attitude, clearly irritated that I showed up before closing.

I haven’t eaten here since I was a kid (over 10–15 years ago), and this experience reminded me why. The owner was rude, argumentative, and even told me he didn’t need my money. And honestly, he’s right — I don’t need their barbecue either. There are plenty of spots in Duncanville to choose from.

It’s frustrating when you try to support a long-standing Black-owned business, but the attitude makes it impossible. A successful restaurant that’s been around for years should still value its customers and treat them with respect. I didn’t deserve that energy — especially when I was just trying to end my day on a positive note (my birthday is even coming up in a few days).

I ended up walking out without ordering and went next door to Williams, where the service and food were just fine. If you’re looking for good barbecue and better customer service, skip this place and head over to Colters up the street. They’re friendlier, cheaper, and actually appreciate...

This place is very rude and unprofessional. When you first walk into the business no one greets you, also the man is behind the counter taking your order. Once my meal was ready i asked to see my meal in order to know if it was correct. The elderly man stated "No but can i see that money". So i proceed to say "Im paying 28$ for my food and i can't even check my order". Then he says "Just know it's correct". So after i let him know that it's my first time there which is why i wanted to see if it was correct. He just flat out refused to let me see my order. Over all i just want to say the customer service is absolutely awful. Also for the amount i paid the food was terrible. I will not be returning or recommending anyone .This is a black owned business and I must say I was embarrassed coming to this place it's places like this that make it hard to support your people but never again...