The Snow Cone Counter — Restaurant in Duncanville

THE ABSOLUTE WORST CUSTOMER SERVICE! This is the second time we went to this place and the first time was okay, I mean both times it looked like the people there hate their job and look bothered when we’re placing our order. This time, I placed my order as follows…Can I please have a Blue coconut lush, medium. The boy at the window said okay, what else? I said Do you have white coconut? He said, we have clear so I said okay. I want the exact same coconut lush but, with clear coconut in medium as well. He looked like he understood and said okay. I paid and waited. He gave me the blue coconut lush first. Then handed me just a regular clear coconut snocone. I said, I order another coconut lush with clear coconut. He said that’s not what you said. I said yes, after i ordered the blue one, I said I want the exact same thing with clear. The girl that was with him pushed aside and said let me talk to her. She then asked what I said so I proceeded to tell her the EXACT SAME THING and she said well, we typically don’t offer the lush that way so, you should have been specific. I looked at her and said it’s still coconut just different colors. Like wow! How much more specific does one have to be after saying give me the exact same thing, just a different color coconut. She then said if you want I’ll add the toppings to charge you. I said no, that’s fine & drive off. Neither of these two clearly had no common sense at all and it shows cause I think when I said I want the exact same thing just a different color coconut on the second one, I thought I sounded pretty specific. If they felt they needed to charge me whatever for the second one cause it’s a same flavor but different color well, they should have just said so before giving me the wrong item with horrible service to follow. It’s just clear if you don’t have common sense, it just can’t be taught! If you decide to go here, make sure you speak to them as you would a child that’s learning otherwise, it’s not their fault you weren’t more specific, the snocones are good but, customer service sucks! And for me to give my money to a company, I need better...

VERY RUDE to loyal customers! NEVER spending any other dime here. My husband, my son, and I come here almost everyday to support. She asks him for a review every time , for one. Then today, I’m not sure if she had an attitude towards my husband bc she thought he hadn’t gave her a review or what but she gave him his snow cone EXTREMELY messy, dripping, and sticky. He then asked for another cup like they’ve given before, and employee says “no problem” but comes back and says “you’d have to pay for another cup”. He asked for napkins instead and went to get some but when the window opened, it was the owner who was ready to start a problem for some odd reason. With no napkins, She immediately asked my husband “do you want me to throw that away for you?” We are all confused atp.. she then looks at some napkin on the ground and tells my husband he needs to pick that up bc if not she’s the one who has to. Still confused, my husband says he is waiting for napkins bc he doesn’t have any and he did not make that mess. I’m not sure what your problem was today but it was very unprofessional and unpleasant ESPECIALLY for parents coming home from work looking for a treat. We’ll be looking else where from now on . Paying for a cup is understandable, no problem ( even though you’ve offered one before) , asked for napkins but got served an attitude instead. We loved this place and even bring our siblings but she doesn’t appreciate her customers. No apology or anything! I’d be glad to delete this review if you’d at least offer an apology for today bc we did not deserve...

SLOW, OVERPRICED, RUDE OWNER I was going here every other day, or so, for plain shaved ice, but a majority of my visits were displeasing enough for me to stop going completely.

I was the only person in the drive-thru line. However, I had to turn my car off, because it took so long to receive (1) medium ice cup. I could hear the servers laughing, and playing inside. I waited almost 10 minutes for my order, with no apology nor explanation for the wait time. For the most part, the teenagers working were always professional, and very cordial. It is the OWNER, that I’ve experienced not so friendly service from. I was shocked one day when she shoved my cup out to me, and slammed the window shut. I couldn’t ask for anything else. Other times, she has pressured me into upgrading the size to one of the larger sizes, suggesting I could freeze it. I always know what I want to order, and may be out and about, and not wanting to order a larger size. It got to a point if I saw her vehicle outside the shop, I wouldn’t even stop knowing my past experiences with her.

I give this place one star, and that is due to the courtesy of some of the servers. I would not recommend this...