Pizza Hut — Restaurant in Duncanville

YES.....I agree with all the reviews. The customer service is TRASH .You call for hours and they won't pick up. When they finally pick up. They don't even greet you when they answer. They answer the phone laughing and playing. I finally got to order my food, I show up and my order is wrong. I ordered a hamburger pizza and it had probably a handful of hamburger pieces on the entire pizza. I checked my other pizza and it was a personal size when I ordered a medium. And it looked like it was thrown together by someone practicing cooking. I had to sit and wait for them to remake my order. Which I didn't expect to do that. Then I'm waiting and they try to bring me out of some else's pizza. I mean my God. How much more can I take. On top of all that. I'm complaining and the manager didnt even come to try to make the situation better. Well maybe it's because she was too busy standing at the counter talking on her phone. But let's move on to the positive. The young lady that was at the drive thru window, that helped me, was so mannerable and pleasant. She apologized and went and made my pizza over herself. When she came back to the window to give me my remade order. I told her how much I appreciated her customer service and if it wouldn't have been for her I wouldn't even be coming back. She is the ONLY reason I gave this store 3 stars. And I told her all of this. As I was talking to her she thanked me and said today was her last day. And I asked her why and she said the job is very stressful. She started getting emotional and almost broke down in tears. I told her to stay strong and that she will be okay. I talked to her like she was my own child. So to her "TYELOR". Keep your head up. Don't ever allow a job to stress you out. If they can't appreciate you for who you are. Then find another one. You don't deserve to be in a low budget environment like that. You have a bright future ahead of you. You are still young and you have plenty of opportunities in store for you. She was the only young employee there that looked like she had good home training. Pizza Hut doesn't deserve an employee like you. Get up. Dust yourself off and on to the next GREAT job. Whoever owns THIS Pizza Hut should be ashamed of themselves. I mean seriously, overall you have almost a 2 star rating. Don't you think that's a little...

I ordered a pizza online it came pretty fast the driver was kind of young and when he handed me the pizza I opened it up it look like it had been sliding around in a box the whole time on his way to me I told him no this is not going to work can we please try this again 45 minutes went by and absolutely nothing I called the store and ask for the manager I let him know what was going on he acted as if it was the first time he heard of it he asked the driver what happened he wouldn't say what the driver said I have to wait for a pizza another 45 minutes to go by now I'm waiting another 45 for a whole pizza because your driver was driving reckless I feel like I needed a credit he said I can have one or the other tthe pizza that I paid for or the credit I said that's fine let me get the pizza let me get your name so I can call and make a complaint with corporate he then proceeded to say he wouldn't give me his name if I was going to call corporate I said okay that's fine just let me get a refund I don't need your name I can just use the store number to call corporate office he hung up the phone in my face so I went up there and asked for a copy of my refund and I called corporate to make a complaint and even on the phone with corporate the manager wouldn't give me his name that's the worst service When I showed the driver the pizza he was like what was wrong the pizza all crumbled up and bunch up its no longer a circle slices laying on top of each other I have ever had with Pizza Hut all I eat is Pizza Hut I will never order from that store again The manager was unprofessional and his customer service was just horrible

210 cedar ridge South...

Every single time I order delivery online from this location, it comes to me wrong. Either wrong crust or wrong/no crust flavor. Missing drinks/sauces/breadsticks/cheesesticks. Literally everytime. If it's something missing usually the driver will say they'll go back and get it and apologize for forgetting. But they never show back up EVER. At this point I feel like I'm getting robbed, I tip drivers everytime. I get my order wrong LITERALLY EVERY TIME! I feel like it has to be on purpose... pizza come half burnt or close to. With tough dry crust, where there should be buttery flavored crust. Even the cheesy bites crust, nobody even wanted to eat them cause they were bland and over cooked and dry. Getting extremely tired of this... please do something. Edit, though this is from a yr ago it still rings true today, I've lived in duncanville for years ordering from here, and at this point I just do it so I can complain and get free pizza (if they ever answer) just ordered again same old same old, missing drinks, no flavored crust just dry rubbery crust... I know dry and rubbery ain't no "hut favorite" ya think yall would fix yourselves... this pic almost look like thin crust but no folks... it's pan.... and supposed to be covered in buttery garlic herbalicious flavor..... but instead it's more like ruined freezer piecrust... they won't even answer the phone so I can get my drinks! Just on hold for 15 min...