Luekens Wine & Spirits — Restaurant in Dunedin

I've shopped a little bit at total wine, but Lueken's Dunedin I made my "home/default store" even thought I live smack in between the two. I always liked the total wine customer service better, and I liked the fact that they have a rewards program and often coupons sent out. Their return policy is much better, though I've never utilized it, so that wasn't really much of sway with me. Needless to say there's been a growing, gradual frustration with your customer service, and today I've been pushed to the edge. Last week I bought a 4 pack of a sour beer that sounded really good. I was excited about it, and I never kept my receipt. I tasted it Saturday, and it was the worst thing I've even put in my mouth. I truly believed something was wrong with it--nothing like any sour I've tasted before. It tasted like straight vinegar. I stopped in today to see if I could return it. I was passed to 3 different employees, and told the story 3 separate times, and the last guy said without the missing can (which I chucked because it was so vile), he can't do anything. I told him to just throw the remaining cans out, they have to be defective. I had a few things to buy today, but I decided that I don't know why I'm shopping here anymore. There's no helpful attitudes there, there's no good return policy, there's no rewarding loyal customers, there's just not much going for it except a big store with good selection. So I walked out and and took my business to total wine--another big store with a good selection--where I plan on shopping from now on. I just wanted to let you know that you lost a customer today over something trivial and simple, but, yet, important to me. I doubt it will mean anything to you, but I think that for all the money I've spent at your store, it should...

This new lueken's liquors is amazing there is so large of a selection and so much variety of every type of alcohol, beer, wine, scotch, rum, can you say Jagermeister... They literally have anything and everything you could think of for your drinking needs and in any size with amazing prices you could get the cheapest well Liquors or you could get a $400 bottle of 30 year aged rum... But my favorite part is the coolers all the way in the back of the store with their large outstanding variety of every possible beer and IPA and all the other initials are coming up with all these different Brews they have from hundreds maybe thousands of microbreweries and larger breweries, personally I love this Proof Brewing Company out of Tallahassee Florida that makes a Belgium wit that's called mango wit in it is got a slight mango hint of flavoring in a blue moon tasting beer and it is a draft beer that is canned and it is amazing it is 5.7% which is pretty good considering a lot of these new microbrews have low alcohol content... The new lueken's liquors moved from the corner of Patricia and Main Street in Dunedin just about a quarter mile East on Main Street on the westbound side once again in a lot bigger of a location with even more variety and they had before and don't forget about their cigar selection and also the Boar's Head charcuterie and meats and cheese... Two thumbs up tens across-the-board this is a must shop liquor...

Luekens has been one of my favorite liquor stores, until my experience today. I was in the area and saw they had a bottle of whiskey I was looking for. Total Wine had it advertised for $30 cheaper. Luekens online price match policy states, “Luekens Wine & Spirits prides itself on having the lowest prices on brand name wine, spirits and beer. As such, our retail stores will match a local competitor’s current advertised price on any identical product item.” When I went to the register to get the price match, things didn’t go so well. First, the lady didn’t know the policy. Then, she called her coworker over and they said they only accept paper ads showing price match. My first thought was, we are in the 21st century… everyone uses technology. You only accept PAPER ADS???? Moving past that thought…. the Luekens website states, “To complete the Price Match, we must be able to successfully validate the local competitor’s price via their ad or website.” I brought that up and the employee stumbled for an answer and said, the price match would only be valid from a liquor store in the immediate area. If you don’t want my business fine, but update your website and stop leading people to believe you price match when you actually don’t. VERY...