Chick-fil-A — Restaurant in Durham

I ordered from this location for a month to help local Business during the pandemic. I used the chick-fila app to make the order. I have certain food allergies and has always appreciate iChick-fil-A for caring about that . While purchasing from this location I had two issues with my order twice the first time the manager fix the issues . My last order from this location which had the similar issues after talking to the manager I was told I could get a refund in person because they cannot refund on the app. I went and spent my gas to get the Wrong amount refunded!! After trying to tell the manager that on the chick-Fila app the Chick-fil-A club sandwich with Colby Jack cheese and gluten-free bun cost me 10.59 not 8.65 and they could just look it up on the app I saw told I was wrong that they could only give me what the register show them I was owe I took the money upset to only get some of what I paid back .After that Encounter i call back to speak to two different managers one being the owner both being very rude !! The owner of a chick-fila told me that I should find another Chickfila that can serve me the way I want to be Served!! I couldn’t believe it after only having one other issue before the owner told me as if I got the order wrong 😑 to order elsewhere now I know this isn’t Chick-fil-A way and I was disgusted by his tone as if I did something wrong and I won’t order from you anymore and if I could do anything more I would like to have other people avoid this horrible customer service from one of the worlds best restaurants known for customer service you failed and y’all need to have customer service training because this was horrible honestly I know it’s a pandemic and I know it’s not easyBut I didn’t...

Updated Oct 2024: I did a mobile Cobb salad order for chick fil A at southpoint since Leonardo location is under renovations and picked up at 5:30.. so not close to closing. Unfortunately, the nuggets seemed old and crumbly like scrapping the bottom. The lettuce was fresh, bacon chewy and hardly could see the corn. I won’t be back to this location, I’ll eat elsewhere until Leonardo location reopens.

This was my first time doing curbside pickup for Chick fil A at Southpoint. I ordered through the app a market salad with no blue cheese. It was quick and easy to pick up. Unfortunately when I got home my salad had blue cheese and no dressing. I called chick fil a and Anna was great to work with. She offered to make me a new salad and shared they did not receive the special instructions. Lesson learned will call or go in for special requests. I was able to get my salad and it was super fresh lettuce and fruit. I don’t know if the other customers went on a day where the salad items were old but I have no complaints. I plan to order this salad again since this was...

Chick-fil-a is known for their delicious fast food and great service. Not this time, though. We ordered last night for our 4 grandchildren, and they completely blew the order. Out of 3 kids’ meals we got no kids toys. We only got one milk. We ordered extra French fries in addition to the fruit that came with the meal, and got one instead of four. We went back to the manager today, and he “resolved” the problem by arguing with my husband over every point. So much for their great service. This is the third time we’ve had an issue at this store. The manager was so rude that my husband just wanted to get out of there.We let it go the first two times. The people that take orders are very pleasant, but they need to listen to what’s being ordered. We...