Starbucks Coffee Company — Restaurant in Durham

I'm sure the coffee here is great but I wouldn't know because I did not get any. The Starbucks near my job closed early so I placed a mobile order for pickup. Two drinks, one for me, one for my Daughter. It took awhile for us to drive to there so I assumed they would be ready. It was 15 mins past the quoted pick up time. The frozen one was there and the other was not. I know its busy but I couldn't get anyone's attention so I waited in the line. My daughter and I had to be back at work and I didn't have 10 mins to wait for a remake after waiting in the line. I received a refund. I'm still irritated because I still have no coffee. Now to make things even better my daughter forgot to get a straw for her frozen drink. Her fault but in the process she took the lid off and when trying to put it back on the cup shattered and I now have a car full of coffee. Not Starbucks fault but I still have no coffee and go back to my retail job caffeine less. Sorry. Call me Karen until I...

Excellent staff, amazingly efficient, and seamless integration with mobile ordering. Pick up either in drive-thru or in store. I order a specialty drink and breakfast sandwich in the morning sometimes around 7 AM, get in the car as soon as it’s placed, drive the 5 minutes to the location, park, walk inside, and grab my order from the counter. without exception, my order has always been ready in the very short time it takes to drive from home to store. Staff, again, are very friendly and helpful—a truth at most Starbucks locations, but this store is a standout. If you use the Starbucks app to order, the rewards build up pretty quickly. And it’s super convenient to see what’s in stock and not just by browsing the mobile app—it hasn’t been wrong in...

This was the worst experience I've ever had at a Starbucks. The cashier was sweet and helpful; but the barista was nasty! When I told her that I wanted my coffee cold, she shouted "I ASKED you if you wanted it hot, and you said Yes!" She then pitched the entire cup 5 feet across the room into a trash can and began slamming and snatching coffee and bottles of ingredients around. She slammed the cup on the counter, shoved it over and mumbled "I asked her how she wanted and she heard me". I had been up since 5 am and all I wanted was a nice boost to finish my day---not harassment and disrespect from someone who clearly has no business working...