Nothing Bundt Cakes — Restaurant in Eagan

I’ve been a loyal customer of Nothing Bundt Cakes in Eagan for several years and always trusted them to be a reliable and responsible business. Unfortunately, my recent experience was very disappointing.

On March 4th, a friend placed an order directly with the store and scheduled the delivery for March 7th, my birthday. The store used Uber Eats for the delivery, but I never received my order.

When I visited the store to ask for help, they simply told me to contact Uber Eats. However, since the order was placed directly through the store and not Uber Eats, I don’t have an Uber Eats order number to file a claim. Meanwhile, my friend paid for a product that never arrived, and I am still looking for a solution.

I expect Nothing Bundt Cakes in Eagan to take responsibility and offer a resolution—either refund my friend or provide me with the product I was eagerly waiting for. As a longtime customer, I expected better service and accountability. If the store chooses to handle deliveries through a third party, they should also take responsibility when...

I ordered online thinking I’d save a minute or two once I got to the shop. My order was very ready but I was bummed to see there was an online order service charge! I didn’t notice that when I paid online. Why the fee!? That’s silly! Next time I’ll just order at the store. Other disappointing thing to learn, I’ve worked very hard earning punches over the years and not losing my punch card, I finally earned a free bundlet (but the card also was getting punches for buntinis), but the girl took my card and threw it in her little waste bin. I’m like can I get my card back?? She’s like we are not doing punches anymore. I’m like what! I worked so hard getting those punches. I asked if you can earn punches on an app or something and she’s like yeah maybe eventually. Well don’t take my card if you can’t give me a solid explanation here :( Love my bundt cakes but would also love to be rewarded for being a...

A bit disorganized. I came to pick something up, I hadn't called ahead (I didn't realize you had to do that), the staff that came out kept asking who has a call ahead order. People who showed up after me were being helped. I finally just called the store as I was standing outside of it, and asked if are they taking orders if I didn't call ahead, they were. Hopefully they'll figure out a better way to do this. Oh, I should mention, you can't go in, they have a table set up and they put your food on the table when they bring it out. There was someone coming in and out checking to see who was there for a call ahead, but it was random people. They should consider just having one person standing outside and then having a runner get the order. Anyway, after all was said and done, and someone finally took my order, it...