Subway — Restaurant in Easley

UNFORTUNATELY , the degree of FLAT-OUT RUDE and UNCONCERNED, isn’t included in these questions!! Should be! I wouldn’t want them representing my business! But I hope, the manager, who is supposed to call me around 9:00-9:30pm, is more concerned about how her employees treat the public AND cares about how there food is going out the door, when it’s wrong! I’ll never get my money back, I’ve been told, but I gotta try! I don’t have the money to just go in n not have anything to show for it!! The guy n girl working today around 4:00pm NEVER ACKNOWLEDGED ME STANDING THERE in front of them!! I just stepped up n told them what I wanted. 2 footlong chocolate chip cookies. The guy finally got them n heated them, but they were hard as a rock n he asked if I wanted him to put more time on them?. I said “They’ll be so hard I can’t eat them !” I asked for a fork to see if they were the way they’re supposed to be n it just about broke the tongs off the fork, it was so hard. Then they started hollering that it wasn’t their fault cus they come that way from the company!! I asked to have the credit reversed because they were HARD AS A ROCK!. I got them n went to the location on 123. They heated them like they should be n they bout melted in my mouth. I went back to the Pendleton St store with my phone on video to show the people involved n the girl went behind a wall hollering something about me recording them n putting it on YouTube! I pulled out the cookies I just got from the other location to show them how they should be. They kept on saying “ it ain’t our fault! We can’t control if they’re hard or not! Nobody can!! I said the other location had no problem AT ALL AND THEY'RE PERFECT!! So they DEFINITELY need some new employees with personalities other than hate and denial!! Another lady walked in SEVERAL MINUTES after I did n they never acknowledged her either!! I told her I was going to the one on 123! She left too! I’m waiting on the manager to call me n see if she’ll make it right or lose more customers. Cus I will make sure that people know what a PATHETIC store they’re running! 2 out of 2 people won’t be going back there! IM A CHRISTIAN AND I NEVER LOST SIGHT OF THAT while I was going through all this. It made for a horrible way to start n stop your day. It was supposed to be like a “cheating on your diet “ for me n my Mom. I finally got some good cookies n we ENJOYED EVERY BITE OF THEM!!! (From another store!!) The time has come n gone when the manager was supposed to call....

I ordered online. When I got there my order had not even been started. There was one employee working. She was in tears. Online orders were stacked up. There was a line. I don't think they had air because they had front doors open. The manager called while the girl was trying to get my order done. The girl was telling her manager that the situation was bad and the manager, in my opinion, was a complete a hole. I told the girl to lock the doors and not let anyone else in. The man behind me turned the subway sign off and told her to take a minute, that everybody in there was going to be understanding about the situation. Very mismanaged location. I hope the young lady that was working tells them where to shove that job. We will not be...

Was in this shop yesterday Thursday 7/31 during peak lunch time. The place was very busy and had only 1 person working and she was swamped. I sat back and watched her and she was incredible, she had people in person placing orders, she had on-line orders to fill, she managed it all with professionalism and courtesy and handled without breaking a sweat. I've been in management for over 30 years and with todays workforce you better hold onto her but you may also need a extra hand during peak times. I don't know her name look at your schedule and see who was working on the 31st at lunch and thank her for taking care of...