Dunkin' — Restaurant in East Brunswick Township

This is a horribly managed store and gives Dunkin’ a really bad name! Manuel is horrific in customer service. I ordered a large pumpkin spice coffee and asked for cream (I always order it in the fall at Dunkin’), he was quick to say that he couldn’t do that, I asked why and his reply was that they are independently owned and he’s allowed to refuse to make it any way he wants . When I went to pay, the total was $4 some odd dollars and out of a sudden the total changed to $7 some odd dollar. I asked why, he said because I asked for a cup of ice (I always ask for one at Dunkin’). I said $3 for a cup of ice, he said yes like I said we are independently owned, we charge for everything at this store. I was literally nauseous from the way he treated me. I left without getting anything!! What a poor excuse of a manager!! This location is very close to my home but I’d rather go down the street to Starbucks where people are treated with dignity and respect!!...

The food at this location is always great to me, I’ve rarely had any problems when it came to my order. I’ve noticed recently that there have been many new employees. I usually go through the drive thru and every time I get to the window I’ve noticed the same employee displaying an attitude. The last time I went I had asked politely for straw since there wasn’t one in my bag and she proceeded to stare at me for a couple seconds and without saying anything turned around with this annoyed face, grabbed a straw and handed it to me without another word with nothing but attitude. Of course I politely said thank you and left. I can definitely empathize if they are tired or stressed, but being rude and giving attitude to customers isn’t good. I was polite because I can empathize with them but some other customers won’t be so polite when they are given attitude, and I don’t say...

If I could give a zero, I would. I stopped here with my daughter one Thursday evening. The place was completely empty. My teenage daughter went in to get donuts for her team. I watched the woman at the counter look at her then turn her back and ignore her while she fixed a beverage. I watched for 5 minutes while neither she nor her coworker who was doing nothing, acknowledged her. I finally got out of my car and came in. They both acted like we weren't there. I told her let's go somewhere where people are kind and respectful of others. I was so angry. This child did nothing to deserve their treatment. They just didn't want to serve her. I will never go back there. We went down the block to Duck donuts where they greeted us with a warm hello and a big smile. I only spend money where I am treated with courtesy...