Dunkin' — Restaurant in East Ellijay

While they took the other they were not very friendly. After waiting in line for a while once my wife got to the window they had made her drink a medium when we ordered and paid for a large. She politely pointed out the mistake that we understand can happen sometimes as we both have worked as managers in the restaurant business for years. The lady at the window gave the drink back to the gentleman who made it who was visually unhappy with the fact she wanted the amount of drink that she paid for. He then poured that medium drink into a large cup and added much more whipped cream on the top to account for the missing liquid. Then handed it back (couldn't even transfer the order sticker so I'm not sure of our order number) to the girl working the window who asked another girl to hand it back to us. So clearly she knew this was wrong. Sadly we were on our way to work (hence the large coffee) so we didn't have time or we would have walked inside and taken care of this. I'm extremely unhappy with the service and honestly the quality of the drink. I strongly recommend going to Star bucks instead. It's not much further away. Right across the street pretty much.

Manager if you read this I would love to be...

I go here every now and then with my kids because my daughter absolutely loves dunkin. I noticed a sign That said $3 medium pumpkin spice lattes I asked about it and the manager told me you had to have the app to get the discount (was not on the sign about the app) so I downloaded the app and set it all up and went back today 9/27/21 and when they scanned the barcode on the app it didn't work and the girl working said I had to pay with the app that it no longer works paying at the window but the app said differently. I asked her if she could give me my discount because I had already done everything I was told to do and downloaded the app after speaking to the manager 3 days before. She did not want to honor their sign and give me my discount. I had to throw a fit to get a $2 and some change discount... RIDICULOUS!! If your going to advertise something then you need...

Updating a year later and they still suck. More than half the time they don't have the items on the menu (this time no medium sized cups at all or any caramel, other times no donuts) but no indication anywhere until you try to order it. They consistently just throw the donuts into a bag ontop of each other making a massive mess ontop of being incredibly unhygenic. Other locations aren't this ridiculous.

Original: Employees working there are way less than steller. 20 minute wait in the drive thru with no one else in front of us only for them to tell us the machine wasn't working and we needed to choose a different drink. When I told them to just refund me instead the machine magically started working, but they gave us the wrong drink anyways. When asked for a refund again they told us they can't do that. Going downhill quickly and their 86 health score makes...