Literally worse experience. I NEVER leave a google review because I know how it is to have your own business but the audacity these people have. We got there around 2:00 and by the time I paid it was it was 2:09. We order the beef short ribs and the oxtails (this came out to $50 and I paid $5 extra for tip). Red flag number one should have been when we asked for the wait time, they said they couldn't provide one. That's okay because we didn't mind the wait. After an hour and 20 minutes we decided to go back inside and check if the order was done because we still hadn't received the text. When my significant other goes back in they told him another 20 minutes. After another 20 mins of no text (to confirm the order was ready) he went back inside. As he's in there for another 10 minutes he comes back to the car and says that we should consider a refund because they told him it would be another hour before it's ready. At this point it's been 2 hours since we ordered and this would have made it 3 hours so we decided to cancel. Their method of payments are just cash and Zelle so I Zelled the number they gave us. After about 15 mins of waiting for someone to return our money, I only received the $50 back. When we informed them they said they can't refund tips. We didn't even get our food! Tips are for your service that you are provided, which wasn't even given (I know $5 isn't a lot and gratefully I didn't pay them more). Instead of arguing after waiting 2 hours we left.