Lite & Soul Eatery — Restaurant in East Orange

Literally worse experience. I NEVER leave a google review because I know how it is to have your own business but the audacity these people have. We got there around 2:00 and by the time I paid it was it was 2:09. We order the beef short ribs and the oxtails (this came out to $50 and I paid $5 extra for tip). Red flag number one should have been when we asked for the wait time, they said they couldn't provide one. That's okay because we didn't mind the wait. After an hour and 20 minutes we decided to go back inside and check if the order was done because we still hadn't received the text. When my significant other goes back in they told him another 20 minutes. After another 20 mins of no text (to confirm the order was ready) he went back inside. As he's in there for another 10 minutes he comes back to the car and says that we should consider a refund because they told him it would be another hour before it's ready. At this point it's been 2 hours since we ordered and this would have made it 3 hours so we decided to cancel. Their method of payments are just cash and Zelle so I Zelled the number they gave us. After about 15 mins of waiting for someone to return our money, I only received the $50 back. When we informed them they said they can't refund tips. We didn't even get our food! Tips are for your service that you are provided, which wasn't even given (I know $5 isn't a lot and gratefully I didn't pay them more). Instead of arguing after waiting 2...

I waited over 45 minutes for my food, only to discover one of my wing orders was completely wrong. I specifically ordered sweet onion wings (and repeated it twice), but when I got home, I found they gave me plain wings with no sauce.

I had to drive all the way back in the middle of a thunderstorm just to fix their mistake. When I got there, the young lady at the counter admitted, “I didn’t know you wanted sweet onion, my bad.” How do you not “know” when the customer clearly said it multiple times?

To make things worse, she then asked me to send an extra $2—for the sauce—after already messing up my order and wasting my time. Out of respect (especially since this is a Muslim-owned business and I’m Muslim myself), I sent the $2 and politely asked if they could just re-dip the wings so I could actually enjoy them hot.

Instead, the cook came out claiming I “never paid extra,” when I literally had just sent the money. I only sent what the cashier told me to send—it’s not the customer’s job to know exact pricing. After another 15–20 minutes of waiting, I was finally handed a cup of sauce with the excuse that they couldn’t re-dip the wings.

So here I am, back home with cold, soggy wings, extremely disappointed and honestly feeling scammed. I didn’t get what I paid for, and I wasted almost two hours in the process. This experience is a reminder to be very careful where you spend your money—because clearly, customer satisfaction is not a...

As Salaamu Alaikum Wa Rahmattullahi Wa Barakatuhu….

It’s a Great Misfortune….. As Bi’ithnillah A Muslim Native Resident, Food Connoisseur And Physician From Such City. To Read Numerous Poor Reviews From a Very Wide Amount Of Customers. SO MUCH SO, That One With A Discerning Palate Must Consider PASSING Upon Patronage.

THE CARE OF ONE’S BIOLOGICAL MAKE-UP IS SO VITAL…. Such Reviews Is A Respected Catalyst of Erring Upon The Side of Caution.

If It Was A Sort Of Business Other That Which Relates To The BIOLOGY OF THE HUMAN BEING ( Particularly The Digestive System ) We Could Over Look The Poor Reviews But, It’s Not.

So, Respectfully We’re Going To Pass Until ( In Sha’a Allaah ) The Reviews Lean More Favorable Of Consideration.

Our Intent ( As A Former Residence And Known Pionier Of The Essex County Muslims ( Former Little City Original Resident ) I Initially Was Encouraged By Some of The Owner’s Social Media Videos, That I Called Many Of My Brothers From The Area To Invite Them To Break Bread With Me AT THIS SPOT Since They Haven’t Seen Me In Years. REACQUAINTANCE WITH THEM IS IMPERATIVE TO ME, Over A Good Meal @ My Expense Bi’ithnillah Would Aid In It’s Success.

They Are My Witness AND ALLAAH KNOWS BEST, I SUGGESTED THIS SPOT…

In Sha’a Allaah At A Later Date, As Aforementioned.

May Allaah Aid Your Restaurant In It’s Rectifications and Upon Tremendous Beautiful and Beneficial Success, Aameen!

Baraqah...